1.

Answer incoming calls for all assigned clinics and operate call center telephony platforms

2.

Follows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.

3.

Determine calls with urgent needs and complete warm transfer to clinic staff

4.

Complete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.

5.

Researches patient requests in the medical record and provides information to patient or other entity.

6.

Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical calls

7.

Monitor assigned boxes in EMR for return communication from the clinic

8.

Accurately validate and enter patient name, DOB and demographics

9.

Collects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicated

10.

Adheres and complies to all policies and procedures

11.

Attend educational sessions and department meetings as scheduled

12.

Ability to perform all other duties as assigned or requested