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Coordinator - Patient Access Scheduling/Insurance Verification

Company

United Regional Health Care System
Address , Wichita Falls, 76301, Tx
Employment type FULL_TIME
Salary
Expires 2023-07-21
Posted at 11 months ago
Job Description
Summary of Essential Functions:
  • The duties of this position are not limited to this list and can be changed when deemed necessary.
  • Meets deadlines with prompt, thorough approach, with ability to prioritize various requests and complete duties as required.
  • Knowledgeable of hospital’s policies and procedures, Joint Commission standards and HIPPA Privacy Practices as related to the Admission Department.
  • Fully versed in all aspects and functions of admitting/registration/business office requirements.
  • Performs, organizes and delegates routine coordination of functions within the department.
  • Performs and manages routine and detailed coordination functions within the department.
  • Provides ongoing support and expertise through mentoring and assessment of department.
Educational Requirements:
  • Must be able to communicate effectively in English, both verbally and in writing.
  • High School Diploma or equivalent.
Certification/Knowledge/Skills/Abilities:
  • Must have the ability to organize, prioritize work according to written or verbal instructions using organizational skills and sound judgment.
  • Ability to communicate effectively and courteously.
  • Minimum of two years of essential experience in the Patient Access department or up to three years related experience.
  • Ability to listen and display professionalism and confidentiality.
  • Demonstrate patience, tact, diplomacy and persistence in daily contact with all customers.
  • Performs effectively under stress to meet deadlines.
Physical Requirements:
  • Requires corrected vision and hearing to normal range. Must distinguish the difference between numbers and symbols.
  • Requires eye-hand coordination and manual dexterity.
  • Must be able to read and write the modern English language.
  • Sedentary job with frequent standing an walking
  • May require some lifting up to 20 pounds.
  • Will be required to assist patients to their rooms, by walking, pushing in a wheelchair or calling nursing to assist.
Duties and Responsibilities:
  • Responsible for maintaining current knowledge of registration, insurance, and collections guidelines, to serve as a resource for staff, physician offices, clinical and non-clinical departments
  • Demonstrates a high level of flexibility, commitment and availability to the department needs. Completes special assignments completely in a timely manner. Is quick to assist with needed projects/special circumstances.
  • Ensures that highest possible customer service is delivered to both internal and external customers. Proactively approaches dissatisfied customers and implements customer service recovery measures to satisfy displeased customers.
  • Performs all other tasks/responsibilities as necessary.
  • Participates in performance improvement (i.e. follows established work systems, identifies deviations or deficiencies in standards/systems/processes and communicates problems to manager and/or director).
  • Provides leadership for day-to-day operations of the department, ensuring operating efficiency and continuity of care.
  • Plan and schedule work for the group ensuring proper distribution of assignments and adequate manning. Coordinates staffing schedules and approves/denies time-off requests according to guidelines and completes payroll entry and provides staffing coverage as needed.
  • Manage department staff, including hiring, scheduling, training, evaluating performance and competency, and conducting disciplinary/counseling as needed according to hospital policies/procedures.
  • Monitors quality and accuracy of registrations and assists with quality assurance audits and reports. Assists in trending data and assists manager to resolve/fix errors i.e. duplicate MRN, incorrect data elements, etc.
  • Takes an active role in the maintenance, testing, upgrades, & issue resolution of all registration systems.

Location: United Regional Health Care · Patient Access Scheduling
Schedule: Full Time, Monday-Friday 8:00am-5:00pm