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Remote Patient Access Coordinator
Company | Envera Health |
Address | Dallas, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-07-07 |
Posted at | 11 months ago |
Envera Health's Patient Access Coordinators work collaboratively with several health organizations & doctor offices to schedule patient appointments and provide general patient support over the phone in a call center environment.
- Paid Federal Holidays
- Adoption assistance program (up to $1,500)
- Life Insurance, and Short & Long term disability insurance are provided at no cost
- Eight different Health Insurance plan options that begin after 30 days of employment
- 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
- Education reimbursement program ($1,500)
- Bonus Program ($400/month)
- 401k plan matching (5%)
- Must meet attendance and performance standards.
- Report complex clinical issues to the appropriate supervisor/client partner.
- Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Call Center)
- Document call activity, outcomes, and other notes as needed in the client system.
- Work collaboratively with colleagues to meet the goals and objectives of the department.
- Schedule appointments for multiple clinical sites according to client-specific protocols.
- Assist callers and navigate them to the appropriate resources.
- Gather & input patient demographic and insurance information into the practice management system.
- Experience handling a high volume of inbound calls
- Customer/patient service skills
- Excellent communication skills over the phone
- Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)
- Experience using an EMR and scheduling software
- Ability to multi-task in a fast-paced environment with a high degree of attention to detail
- Call Center experience
- Healthcare exposure
- Ability to sit, use hands and fingers, reach with hands and arms, and talk or hear
- Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
- Ability to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 10 pounds (occasionally)
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