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Assistant Loss Mitigation Manager

Company

U.S. Bank National Association
Address , Minneapolis, 55402
Employment type FULL_TIME
Salary $66,810 - $86,460 a year
Expires 2023-09-10
Posted at 9 months ago
Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Do you have a passion for leadership and love to work in a fast-paced environment? This Assistant Recovery Manager position will provide you with an opportunity to lead a team of highly energized and talented individuals. This team specializes in the oversight and management of defaulted customer exposures through various loss mitigation strategies while ensuring compliance with applicable internal policies, procedures and regulatory requirements.

Responsibilities include:

  • Consult with and advise employees, debtors and attorneys on account related problems
  • Ensure proper application or and compliance with internal and regulatory standards, guidelines and procedures
  • Create a work environment that promotes employee engagement, in a culture focused on client advocacy and customer focus
  • Streamline workflow to ensure efficiencies within documented processes and procedures with focus on automation and modernization
  • Assign and supervise workload in the team to ensure smooth and efficient workflow
  • Provide leadership to a team of Loss Mitigation Specialists and support staff, including development of case strategy on workout, bankruptcy and litigation contract management
  • Review accounts where action beyond routine collection procedures must be approved or implemented and handle complex situations and resolve difficult or non-routine issues.
  • Cultivate staff development through coaching, mentoring, performance assessments, goal reviews and assisting in strategic initiatives
  • Assist in managing the day to day operation of the Loss Mitigation department
  • Monitor and establish effective control procedures
  • Collaborate with EF Operations Quality Assurance, Corporate Quality Assurance and Enterprise Testing to ensure policy and regulatory compliance as well as satisfactory audit ratings
  • Collaborate with other functional departments and clients to jointly resolve problems and customer related issues timely

Basic Qualifications

  • Two or more years of management/supervisory experience
  • Five to eight years of experience in collections and financial services industry
  • Bachelor's degree, or equivalent work experience

Preferred Skills/Experience

  • Excellent verbal and written communication skills
  • Good managerial skills
  • Thorough knowledge of general organizational operations and procedures
  • Strong planning and organizational skills
  • Thorough knowledge of loan collection techniques, policies, procedures, and principles of credit lending
  • Basic knowledge of on-line collection systems
  • Strong understanding of collection laws and regulations
  • Ability to resolve moderate problems with minimal guidance
  • Thorough knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.


Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

  • Basic term and optional term life insurance
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Healthcare (medical, dental, vision)
  • Short-term and long-term disability
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  • Pregnancy disability and parental leave
  • Adoption assistance
  • 401(k) and employer-funded retirement plan

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.