Behavioral Health Escalation Specialist - National Remote ($18.80 - $36.78 / Hour)

Advantages Of Joining Employer

• Comprehensive benefits and career development opportunities
• Join a team that is dedicated to caring, connecting, and growing together
• Telecommute from anywhere within the U.S.
• Culture guided by diversity and inclusion
• Impact health outcomes and advance health equity on a global scale

Primary Responsibilities

• Achieve timely resolution to urgent and non-urgent issues
• Extensive work experience, possibly in multiple functions
• Work in a fast-paced, high-stress environment
• Support issue resolution for internal and external customers
• Analyze and communicate complex information in understandable terms

Required Qualifications

• High School Diploma / GED (or higher)
• 2+ years of Telephonic Customer Service experience
• 1+ years of Optum behavioral health experience
• Experience with Medical terminology
• 2+ years of Healthcare Insurance experience

Preferred Qualifications

• Bachelor's Degree (or higher)
• Experience in a professional Leadership role
• 1+ years of appeals OR claims experience in Processing, Operations, Appeal Levels, Letter Writing, etc.

Telecommuting Requirements

• Must live in a location that can receive a Hiring Company approved high-speed internet connection or leverage an existing high-speed internet service
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure

Additional Information

• Hiring Company is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN
• Hiring Company is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
• California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / New Jersey / New York / Washington / Rhode Island residents is $18.80 - $36.78. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Hiring Company offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Hiring Company, you’ll find a far-reaching choice of benefits and incentives.

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