Regional Technology Manager Jobs

Remote Site Operations (RSO) is part of Global Technology Infrastructure and Workplace Technology Services. The RSO regional Technology Manager will report to the Global Operations Manager and be responsible for driving and managing services requiring hands and feet in the technology room such as installations, decommission, and information gathering activities. Part and parcel with all activities will be the responsibility for upholding global operating practices and firmwide controls including but not limited to media management, asset management, access control and room hygiene. Notably, this role will including the coordination, planning, and onboarding of technology rooms associated with the HQ3 headquarters build-out.
Job responsibilities

• Manage third party strategic vendor for technician dispatches and work within the RSO portfolio of technology rooms ensuring customer satisfaction and adherence to policies and procedures.
• Regional accountability for activities in their assigned technology rooms including but not limited to incidents, requests, programs, and initiatives.
• Visit each technology space every two years performing an inspection on control areas such as media management, asset management, access control and room hygiene. Document issues in WTS's platform, Oversite, and remediate.
• Support the build of new sites for JPMorgan Chase & Co. with input as a stakeholder into the design process and responsibilities around preparing the spaces for operations and formally accepting them into the operations portfolio.
• Provider regular status updates on risks, accomplishments, and upcoming activities within the region.
• Responsible for the overall lifecycle of hardware and media inclusive of its installation, ongoing support, decommission, storage, tracking, and destruction according the firms process and policies for technology asset destruction.
• Plan and execute internal initiatives focused on improving services and stability.

Required qualifications, capabilities, and skills

• Ability to travel to JPMC offices in region. Estimated 25% depending on activity within the region.
• Strong analytical, prioritization, and decision-making skills
• Strong customer service skills
• Excellent problem solving skills
• Excellent vendor management skills
• Working knowledge of technology room components, connectivity, architectures, and operational process
• Drive continual service improvement both internally at JPMC and externally with vendors.

Preferred qualifications, capabilities, and skills

• SME in Technology Program & Project Management.
• Minimum of 10 years business experience
• College degree in related technical/business areas or equivalent work experience
• Experience with Managed Service or alternate Outsourced Vendor models preferred.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Jersey City,NJ $128,250.00 - $190,000.00 / year