Regional Medical Director - West

Job Summary:

The Regional Medical Director (RMD) under the supervision of the CMO will work to support the mission and vision of DAP Health by providing excellent patient-centered medical services. The RMD will provide medical staff and clinical operations oversight at their respective out-patient clinical site(s).

West Region Clinics Include:

• Jay Hoffman - Dental
• Centro Medico Escondido
• Vista Village
• Centro Medico El Cajon
• San Jacinto Health Center
• Las Mesa Peds

Essential Duties and Responsibilities:

DIRECT PATIENT CARE

• Manages complicated, chronic, multi-problem patient panel and maintains model productivity, quality, and patient experience
• Shares accountability for overall patient health outcomes by working in coordination with quality management efforts, care teams, and population health staff
• Serves as an advocate for patients and leads by example
• Operates to instill confidence in our care and in our facilities to patients, fellow employees, and other stakeholders
• Impacts the patient experience by demonstrating courteous and helpful behavior and a commitment to quality
• Helps coordinate continued care for patients and providers requesting alternative primary care providers or providers transfers due to lack of therapeutic relationship

MANAGEMENT AND SUPPORT

• Conducts regional meetings in conjunction with the site managers to promote communication, assess/resolve needs, and foster teamwork
• Maintains open communication with others addressing important issues as they arise
• Maintains approachability, amiability, and trust by serving as general resource for clinical issues at sites
• Works with CMO, CGO, COO, finance and others to optimize contracted medical provider performance and relationships, as needed
• Works with CMO and others to foster graduate medical education and midlevel student trainings efforts
• Works in conjunction with the PCMH project coordinators and Site Managers to implement and sustain the PCMH model, care transformation efforts, and value-based care initiatives
• Builds morale among employees at sites and seeks opportunities to affirm good work ethic
• Acts as resource for regional medical staff and others regarding policies, procedures, and various funding sources
• Conduct regional medical provider meeting - monthly or quarterly to provide support and guidance
• Leads regional initiatives to improve quality, patient experience, and financial performance
• Collaborates with wellness teams on provider-based initiatives and/or concerns, including helping implement wellness programs and activities and monitoring/improving medical staff wellness
• Works with CMO to identify RMD training needs and requests
• Leads various projects and initiatives such as per diem management, call center, patient experience and outreach, patient flow, pharmacy, populations health, and other projects, as needed
• Collaborates cross-functionally with all departments
• Maintains regular contact with CMO, site managers and human resources regarding medical staff issues, clarifying expectations, and expected professional conduct
• Functions at highest level according to credentials and competency
• Manages employee performance and recruiting.
• Works with Regional Directors of Operations (RDO) on regional and site performance, including financial, quality, and patient experience
• Works with site manager and director of operations to monitor site productivity; makes necessary recommendations or changes to decrease patient no-show rate, improve patient work-flow, and maximize provider productivity
• Attends and participates in required meetings, trainings, and frequent communication with other RDOs and RMD
• Supports site managers, front office supervisors, referral department leaders, call center managers, and RNs through building relationships and by planning and participating in activities together
• Analyzes and resolves quality management issues and unusual occurrence reports as a member of the Quality Management Committee

Minimum Qualifications:

• Requires current California medical license and board certification in area of specialization
• Must have an MD or DO degree with broad experience in clinical practice.
• Provide a minimum of 0.5 FTE in clinical patient care.
• Demonstrate knowledge in clinical service delivery in a Federally Qualified Health Care Model preferred
• Must have leadership experience in outpatient primary care setting

Knowledge, Skills and Abilities:

• Proficiency with common professional office software, including Microsoft office
• Abide by all safety policies and procedures that relate to safe work practices
• Attention to detail in data gathering and presentation.
• Ability to use office equipment – fax, copier etc
• Provides excellent internal and external customer service.
• Demonstrated leadership skills
• Maintains privacy and security of all patient, employee, and volunteer information and access to such information. Such information is accessed on a need to know basis for business purposes only.
• Demonstrates Borrego Health’s Standards of Customer Service Behavior: Compassion, Attitude, Communication, Appearance, Sense of Ownership, and Teamwork.
• Excellent organizational skills in independently managing workload
• Must be able to collaborate with staff concerning quality issues
• Basic math skills
• Experience with Electronic Health Records (EHR)
• Complies with all regulations regarding corporate integrity and security obligations. Reports unethical, fraudulent or unlawful behavior or activity
• Reports any unsafe working conditions.
• Treat patients with courtesy and sensitivity
• Team Player – wiliness to learn, assist and help other team members as required
• Ability to multi-task
• Demonstrated excellent interpersonal communication and presentation skills
• Proficiency in data collection, analysis and presentation
• Sensitive to patient’s needs