Regional Manager Jobs

The Regional Manager ensures that each premium shared-use lounge by Airport Dimensions supporting the Chase Sapphire Lounge by The Club lounge management team within their area is delivering best in class guest service and hospitality. Key to this position is the recruiting, training, and continuous development of the leaders in each lounge. Ideal candidates will combine a deep knowledge of the hospitality industry, operational expertise, and an ability to manage client and partner relations to deliver the best possible outcome for them and Hyde Park Hospitality. This position reports to the Hyde Park Hospitality Director of Chase Sapphire Airport Lounges.

The Regional Manager must reside in or be willing to relocate to East Coast region.

Job Responsibilities

• Consistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goals, including using existing organizational tools / programs and finding new, creative, and effective methods to recognize and reinforce Chase Sapphire lounge accomplishments.
• Lead their team to exceed a set of pre-defined Service Level Agreements.
• Read, analyze, and complete documents for compliance such as Alcohol Management Certification, Liquor License requirements, month-end customer audits, professional journals, safety rules, operations and internal policy and procedure manuals.
• Ensure all Chase Sapphire team members within their area have the necessary information, tools, and resources to deliver a best in class guest experience every time.
• Ensure all escalations are handled appropriately per Chase Sapphire standards.
• Oversee rollouts of new Chase Sapphire initiatives and programs within their area.
• Manage the relationship with the client and partners in the best interests of Hyde Park Hospitality and the Chase Sapphire brand to ensure compliance standards are maintained and goals are met.
• Responsible for new Chase Sapphire lounge openings with a focus on front of the house management, staff, and operations.
• Regular in person lounge visitations of all Chase Sapphire lounges within their area; which includes assessment of operational and compliance with Chase Sapphire brand standards.
• Upholds food safety, food handling, and sanitation requirements to ensure the health and safety of all Chase Sapphire customers.
• Maintain great interpersonal relationships with lounge management staff and key airport contacts in the best interest of the Chase Sapphire brand and Hyde Park Hospitality.
• Clearly communicates performance expectations measuring performance to ensure appropriate recognition, training, and development opportunities taking corrective action as necessary.
• Other duties as assigned.
• Establish, manage, and implement strong relationships with all applicable stakeholders including the airport administrative team, applicable regulatory agencies, airlines, and the wider airport world.
• Have in depth knowledge of all active markets with regards to market demographics, competitive market, and the labor market to prevent intrusions that could negatively affect lounge operations.
• Work with Human Resources to interview, select, and train all new lounge General Managers for assigned Chase Sapphire lounges.
• Perform administrative tasks as required.
• Train and develop each Chase Sapphire management team effectively; take corrective action as necessary in a timely manner in accordance with company policies.
• Provide leadership to General Managers as needed, assess performance, and provide coaching/mentoring and counseling or disciplinary action as appropriate.

Qualifications And Experience:

• A Bachelor’s degree related to business or hospitality, or equivalent experience is required.
• Must be able to pass and obtain security background checks and clearance to work in an airport.
• Ability to think strategically to navigate uncertain situations and ambiguity.
• Posses strong relationship management skills with the ability to build and grow connections with people of all types of backgrounds.
• Posses strong verbal and written communication skills.
• Pass and maintain all necessary licenses and certifications including, but not limited to, state liquor seller-server certification and state / local food safety manager / handler certifications.
• Seven years of experience in food & beverage or hospitality or equivalent combination of education and experience is expected. Three years of handling multiple teams across different locations is expected.
• Proficient knowledge of P&L, budgeting & forecasting.
• Ability to solve practical problems and deal with a variety of passenger/customer/ employee issues.
• Proficient PC skills required including but not limited to: Office 365, including email and Excel.
• Ability to cooperate with peers, customers, and supervisors of diverse nature who may hold divergent views.
• Must be able to travel by air on a regular basis expecting that 50% to 75% of their time will be travelling.

Benefits

• $130,000-$140,000 Annual Salary
• Disability Insurance
• Employee Assistance Program (EAP)
• Medical Insurance (Health, Dental, Vision)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)
• Vacation and PTO
• 401K Plan with generous Company Matching

About The Company

Hyde Park Hospitality (HPH) is a young—but dynamic and fast-growing—company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2022 for being one (ranked 23rd) of the fifty fastest growing businesses in the Chicago-area! We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 90% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Learn more about us at hph-us.com.

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