Employment Type:

Shift:

Description:

POSITION PURPOSE
The primary purpose of your job position is to provide a variety of office support functions for the PACEOrganization, including but not limited to: receiving visitors and telephone calls, maintaining records and preparingreports, filing, typing a variety of materials, as well as maintaining and updating a mixture of lists to support theorganization.

Disclaimer: The following statements are intended to describe the general nature and level of work assignedto this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties andskills required of the individual in this position. Other duties may be assigned as deemed necessary orappropriate by management.

ESSENTIAL FUNCTIONS
1. Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of TrinityHealth and Trinity Health PACE (TH PACE) in behaviors, practices, and decisions.
2. Consistently demonstrate (leads by example) TH PACE Values to all internal and external customers(Participants, visitors, volunteers, and colleagues.) Create and maintain an atmosphere of warmth, propagating a
calm environment throughout the office.
3. Execute assignments in a culture that is shared and collaborative across all divisions within TH PACE. Performall assigned tasks in accordance with our established policies and procedures, and as instructed by your
supervisors. Follow work assignments, and/or work schedules in completing and performing your assigned tasks.
4. Promote and maintain collaborative relationships with managers, peers, and customers by effectively fostering ateam environment, building consensus and resolving conflicts.
5. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, TH PACE CorporateIntegrity Program, Code of Ethics, as well as other policies and procedures in order to ensure adherence in a
manner that reflects honest, ethical and professional behavior.
6. In light of a disaster will know your disaster recovery, crisis management and business continuity plans and actwithin your role that is developed within the business continuity plan. Which may include working at another
location, remotely from home, and maintaining constant contact with key personnel.
7. Attend and participate in scheduled training, in-service training, mandatory annual in-service training andeducational classes as required/needed.
8. Prepare a variety of periodic and special reports from several sources, compiling such data and arranging it into aproper format.
9. Provide information regarding agency services to participants, families, outside agencies, and the general public.
10. Maintain the participant identification card system and attendance records.
11. Replace the Administrative Assistant during planned and unplanned absences for specified time or sensitive tasks.
12. Ensure customer satisfaction by greeting and directing visitors in a polite, helpful manner.
13. Follow all safety, security, infection control and hazardous material policies and procedures; perform all tasks toassure resident and personal safety, as well as the protection of co-workers and facility property.

MINIMUM QUALIFICATIONS
1. High school diploma or equivalent required. One (1) year of prior related experience in an office preferred, includingworking with customers.
2. State of North Carolina - Must have Employee Medical Statement that meets the requirements of the Standardscompleted prior to beginning employment, signed within previous 12 months by an MD, NP or PA, indicating thatthe employee has no illness or health condition that would pose a risk to others and can perform the duties assigned in the job.

3. Must be action-oriented, have business acumen, manage conflict well, be customer focused, have high decisionquality, flexibility to adapt to ongoing change and have organizational agility. Ability to work with minimal
supervision and exercise independent judgment.

4. Demonstrates superior written and verbal communication and presentation skills appropriate for audiencecomprehension. Well-developed communication skills, both written and oral, that may be used either in an on-site
or virtual environment is required. Able to communicate effectively with individuals and groups representingdiverse perspectives.
5. Comprehensive to expert proficiency with Microsoft product suite (MS Word, Excel, Power Point, etc.); basicknowledge and experience with electronic mail and calendaring system. Knowledge of data entry systems
necessary, scheduling experience preferred. Ability to type with speed and accuracy. Ability to use other softwareas required to perform the essential functions of the job.
6. Possesses a high degree of personal accountability, responsibility and independent decision making abilities withthe skills to interpret programs, goals, objectives, policies and procedures of the organization in line with mission,
vision, and philosophy of TH PACE.
7. Excellent organizational skills. Ability to perform multiple duties and functions related to daily operations andmaintain excellent customer service skills. Ability to perform frequent detailed tasks and provide immediate
service with frequent interruptions. Ability to change and be flexible with work priorities. Strong problem solvingskills.
8. Ability to research, analyze and assimilate information from various on-site or virtual sources based on technicaland experience based knowledge. Must exhibit critical thinking skills and possess the ability to prioritize workload.

PHYSICAL AND MENTAL REQUIRMENTS AND WORKING CONDITIONS
1. Must be able to adapt to frequently changing work parameters and adapt to work priorities that frequently change.pMust be able to work on a variety of tasks/projects in physical or virtual environments that may be stressful with
individuals having diverse personalities and work styles.
2. Must be able to see and hear or use prosthetics that will enable these senses to function adequately so that therequirements of this position can be fully met.
3. Primarily works inside with frequent kneeling, crouching, reaching, lifting, sitting, walking, bending and lifting.Must be able to push, pull, move and or lift a minimum of 20 pounds if applicable.
Physical mobility that includes movement from place to place.
Must be able to sit for long periods of time.
Physical agility, that includes ability to maneuver body while in place.
Dexterity of hands and fingers.
Coordination, including eye-hand, hand-foot.
Must possess the above ability with or without the use of prosthetics that will enable adequate functionality sothat the requirements of this position can be fully met.
4. Subject to exposure to noise, infectious waste, diseases, conditions, etc. including TB, HIV, HEP B viruses. Maybe subject to the handling of and exposure to hazardous chemicals.
5. Must be able to speak, read and write the English language in an understandable manner.
6. Must be able to relate to and work with ill, disabled, elderly, emotionally upset and at times hostile customers.Must possess the ability to deal tactfully with personnel, participants, family members, visitors, government
agencies/personnel and the general public.
7. Must not pose a direct threat to the health or safety of other individuals in the work place.
8. Must be able to cope with the mental and emotional stress of the position. Must be able to comply withorganizational policies and procedures.
9. Must be able to spend majority of work time utilizing a computer, monitor, and keyboard. Must be able to work with frequent interruptions and perform detailed tasks.
10. Must meet the general health requirements set forth by the policies of this organization, which include a medicaland physical examination.
11. May be required to work beyond normal working hours, on weekends and other positions temporarily whennecessary and may be subject to call back during emergency conditions. May be required to work on shifts other
than those which originally hired.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.