Receptionist - Fleet Services Assistant

Jubitz Corporation has been named a 2022 Top Workplace by Oregon Media Group, our 5th year in a row!
Jubitz is looking to add a Receptionist to our Customer Service team in Vancouver! We are a family owned and operated company that offers competitive hourly wages including medical benefits, paid time-off, discounts, and cash incentives.

• Schedule: Monday - Friday
• Work Status: Full-time
• Wage: $18 - $20

Essential Functions & Responsibilities

• Increase gallons sold to customers and cross market/cross sell all other Jubitz product lines according to procedure for all house accounts with superior, pro-active service.
• Perform billing adjustment entries according to policy.
• Handle cardlock payments for cash and credit customers as needed without accounts including counting cash till nightly.
• Update hard files and computer records of accounts as necessary.
• Communicate and remedy any customer complaints and needs through e-mail or appropriate forum and report service events directly to the sales representative if the account is in the customer or prospect “book” of another employee.
• Mail out new account related reference materials.
• Assist with the Sales Orders with the Warehouse as needed.
• Professionally represent Jubitz in “network service management,” contacting other franchisees in pursuit of resolution to site-related complaints and incident reports.
• Request testimonial letters and referrals from current customers.
• Document all call history and activity into customer notes.
• Responsible for maintaining “perfected” consolidations and developing branch opportunities.
• Ensure telephone customers receive prompt service and are not left on hold for a long period.
• Maintain the continuing service and product needs of all accounts, including the acceptance, documentation, and forwarding of new and change card orders.
• Must verify existence of and maintain continuing call activity records in customer files.
• Providing administrative support including processing mail and packages as needed.
• Available one week out of each month to carry the 24-hour customer service cell phone. Contribute documentation of written communications to “reading file”.
• Follow criteria set by Fleet Customer Service Manager for sales and customer service reporting.
• Greet customers and answers questions and refer them to the appropriate person or department.
• Answer all incoming telephone calls to Jubitz – Vancouver on a multi-line system and direct as needed. Greet and direct customers, visitors, and vendor, to appropriate locations and parties.
• Print invoices reprints for customers from Trinium as needed.
• Process Warehouse file maintenance and other office support as needed.
• Provide price and site location information as necessary.

Skills And Experience

• Demonstrated ability to create positive business outcomes and facilitate successful problem resolution.
• Strong work ethic with demonstrated positive approach toward serving customers and supporting employees.
• Computer competency at an intermediate or proficient level in a variety of software programs to include Microsoft office programs and Microsoft Excel is required, transportation management software (Trinium, Pipeline, Smartlogics), Fleet Card Marketer, and others is strongly preferred.
• Ability to calculate figures using addition, subtraction, multiplication, division, and percentages.
• Great communicator and relationship builder; able to maintain effective working relationships while interacting daily with a diverse set of stakeholders.
• Excellent communication skills to include reading, writing, listening, & speaking.
• Ability to handle a complex variety of tasks simultaneously while maintaining professional composure and positive approach.
• Position is responsible for monitoring on-call customer service phone one week out of each month.
• Must be able to handle inbound and outbound calls.
• Minimum of two years’ experience in a bank card, call center, or commercial account management environment is required.
• High School diploma or GED required, Associate’s Degree strongly preferred.

Additional Notes
This position functions primarily in a business office setting and the employee may be required to sit and/or stand for prolonged periods of time, operate a computer, and communicate verbally and in writing. The company operates out of several buildings spread across a multi-acre campus, and satellite offices in the greater metro area. Ability to travel between buildings and customer sites is sometimes necessary. On-call monitoring of business demands is necessary.