Student Services Specialist Jobs

Who We Are: At Gonzaga we don't just state our mission. We live it every day as a Catholic, Jesuit, and humanistic University. It is the reason we exist and the foundation for our purpose: educating students for lives of leadership and service. From students to faculty and staff members, everyone here knows what we stand for -- and they know how valuable our mission is to the success of our institution. Our diverse selection of benefits is part of Gonzaga's commitment to care for and meet the needs of our employees and their families. The University provides full-time employees in their first year: a PPO Medical plan administered by Premera Blue Cross, employer-paid dental programs through Delta Dental, vision coverage through VSP, employer-paid Life Insurance, and optional employee-paid Life Insurance through Lincoln Financial, TIAA 403(b) Retirement plan including free onsite financial planning and advising, Employee Assistance Program through Supportlinc, Zagfit Wellness program with access to GU's onsite fitness center and Spokane Transit Authority (STA) bus passes. Additionally, full-time (40 hours per week) staff employees accrue 4 hours of sick time per pay period (pro-rated for less than 40 hours/week), vacation time starting at 5 hours per pay period (pro-rated for less than 40 hours/week) and 17 paid holidays. Additional benefits such as Long Term Disability and Tuition Waivers are available after the first year of employment. For more information, click here {rel="nofollow"}. Job Purpose: The Graduate Enrollment Management (GEM) Student Services Specialist is responsible for overseeing the registration, customer service, ongoing communication plans and solving graduate student concerns. In addition, this role collaborates with faculty, advisors, and staff from the programs GEM serves to coordinate the support and retention of graduate students. Frequent interaction with University colleagues is required to be the liaison and advocate of our students to ensure exceptional service is provided and thus positively impacting graduation and retention rates. The Student Services Specialist contributes to the institutional goal of overall degree completion by ensuring that all students feel a part of the Gonzaga community from the time of matriculation through graduation. Minimum Qualifications:

• Planning and organizational skills, including the ability to maintain records and files.
• Strong interpersonal skills and the ability to prioritize work.
• Familiarity with the needs of graduate students.?
• Ability to work in an environment that requires self-direction and motivation.
• Experience in admissions, sales, marketing, public relations, program enrollment or a related area with preference given to sales experience. Experience can include internships.
• Excellent verbal and written communication skills, a high level of customer service.

Desired Qualifications

• Experience in higher education preferred.
• Bilingual
• Program enrollment, advising, or admissions experience with demonstrated successful results, particularly in the areas of managing registration, retention, advising and student concerns.

EEO Statement: Gonzaga University is a Jesuit, Catholic, humanistic institution, and is therefore interested in candidates who will contribute to its distinctive mission. Gonzaga University is a committed EEO\<