Quality Improvement (Qi) Specialist

SUMMARY

JCCA, formerly known as Jewish Child Care Association, provides comprehensive care to thousands of children, young people and families who come from New York’s diverse communities. Since 1822, we have embraced those who need us most — abused, neglected and traumatized young people who are struggling with poverty, developmental disabilities and complex mental illness. Our programs include foster and residential care, educational assistance and remediation, case management for young people with mental health challenges and services to families to prevent child abuse and maltreatment. JCCA offers safety, stability and lifesaving support to help our clients transform their lives. JCCA programs help more than 16,000 children and families annually

JCCA is seeking a Program Quality Improvement (QI) Specialist to be responsible for monitoring program performance using a data driven approach. The QI Specialist will also be responsible for reviewing and gathering quantitative and qualitative data in foster home services, residential programs and a variety of community-based programs including evidenced based models.

ESSENTIAL RESPONSIBILITIES

• Conduct compliance and qualitative reviews to assess program performance;

• Synthesize data to identify target areas for improved outcomes; utilize appropriate statistical methodology to evaluate program effectiveness, identify trends, and help determine the best course of action for continuous improvement activities;

• Track and monitor progress with data sets including ACS PAMS, Scorecard and internal measures;

• Collaborate with caseworkers, supervisors and program directors to ensure timely submission of progress notes, FASP’s, CAN’s, Permanency Hearing Reports, PYA Checklist and other required documentation;

• Proactively identify trends in worker/team data entry and assist in the creation and monitoring of plans to improve data quality and timeliness;

• Research best practice and promising practice methods and models to develop evaluation techniques and instruments for measuring provider performance.

• Prepares evaluation reports by utilizing information obtained from: site visits, participant and family interviews, staff interviews, record reviews and other data sources;

• Support the development and implementation of internal quality assurance and control measures;

• Develop written performance reports and other correspondence based on research, analysis, and assessments in order to communicate information, recommendations, and decisions;

• Provide supportive and corrective feedback to program staff to promote positive outcomes;

QUALIFICATIONS:

• Bachelor’s degree required from an accredited college or university. Master’s preferred in Public Administration, Organizational Management, Psychology, Social Work, Political Science or related field.

• At least three years of experience in quality assurance, program evaluation or contract management in community based social services agency; familiarity with the NYC child welfare system, residential programs and/or DOHMH is preferred

• Must be proficient in MS Office Suite; high proficiency in Excel and PPT required.

• Ability to work as part of a team and independently to achieve necessary results;

• Ability to manage multiple tasks under time constraints;

• Excellent interpersonal, communication and writing skills required;

• Must commit to work from a trauma-informed, strength-based youth and family development perspective;

• Work remotely and ability to travel in and around New York City and Westchester region as needed

BENEFITS:

JCCA offers a highly competitive and comprehensive benefits package for our employees and their families. Our benefits coverage includes medical insurance, dental insurance, a prescription-drug plan, flexible spending accounts, life insurance, generous paid time-off, tuition reimbursement and retirement savings options.

JCCA complies with applicable state and local laws governing nondiscrimination in employment in every location in which JCCA has facilities. Visit our website: www.jccany.org