Quality Assurance/Pi Coordinator

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Work Shift Day
Work Day(s) Monday-Friday, Saturday
Shift Start Time 8:00 AM
Shift End Time 5:00 PM
Worker Sub-Type Regular
Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s.
Assists the manager in leading and facilitating the identification of key performance measures, data analysis, performance improvement and the implementation of redesigned processes. Leads change management efforts to achieve optimal performance. Establishes monitoring tools, including call capture software, to sustain and continue the improvement efforts. Assists with strategic planning to align organizational goals with improvement initiatives and organizational needs.
Experience
2 years of experience in quality, performance improvement, or business analysis in healthcare
2 years of experience in area supporting
Experience in working collaboratively with groups or teams
Preferred Qualifications
Master's degree in Healthcare, Business, Engineering, or related field
Education
Bachelor's degree or equivalent experience
Certification Summary
No professional certifications required
Knowledge, Skills, and Abilities
Proficient at a high level in Microsoft Excel, Word, PowerPoint, and Visio
Advanced oral and written communication skills
Strong interpersonal skills
Demonstrated ability to confront and creatively manage conflict
Ability to work collaboratively with employees at all levels of the organization
Job Responsibilities
Facilitates/educates and provides technical expertise to system/access employees and leaders in
identifying key performance indicators that are linked and aligned with organizational strategic goals and performance targets.
Participates in the review and update of the performance improvement plan routinely and at a minimum of annually by conducting evaluations during routine rounding.
Ensures that performance improvement practices are evidenced-based and consistent with regulatory guidelines.
Provides ongoing orientation, education, and training pertinent to performance improvement based on customer needs assessments.
Implements performance improvement methods to achieve desired outcomes.
Coaches and facilitates prioritized improvement initiatives to achieve desired outcomes.
Facilitates multidisciplinary teams to evaluate processes and systems, generate alternatives, and make recommendations to reduce costs, improve customer satisfaction, and produce favorable outcomes.
Communicates team recommendations.
Leads change management to successfully drive changes.
Leads cross-functional teams to identify and implement changes.
Designs tools, reports, baselines, and dashboards to assist in monitoring performance.
Develops quality metrics to assess overall success of performance improvement indicators.
Evaluates and implements new initiatives that assist in the achievement of system goals.
Participates in the achievement of organizational-directed department goals.
Documents and manages performance review/improvement process and related activities.
Works collaboratively with internal and external resources.
Coordinates and completes assigned projects.
Provides one-on-one coaching sessions to assist in individual attainment of quality goals.
Children’s Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address 1575 Northeast Expy NE
Job Family Quality