Quality Assurance Administrator Jobs

Under direct supervision, the Associate Quality Review Tech conducts quality audits and administers quality programs consistent with internal customers' objectives. This individual will strive to create a consistent QA approach for GRM by identifying trends, variances, and anomalies and supporting the team in basic data analysis.

Location: 100% Remote

Responsibilities:

• Assists in preparing training materials and logistics and supports training initiatives.
• Research and promptly and professionally address questions and/or disputes from internal customers promptly and professionally.
• With direction from the manager, identifies trends, variances, and anomalies via audits. Communicates findings to customer, stakeholder, or manager as appropriate.
• Reviews and updates various resource sites as directed.
• Attends and participates in training to gain basic knowledge of QA programs, as assigned.
• Acquires and uses basic insurance knowledge to perform routine quality audits consistent with department metrics. Uses appropriate resources to obtain, analyze, and verify audit information for completion and notes any discrepancies and inconsistencies.
• Actively participates in problem-solving and continuous improvement activities to determine the root cause; identify, test, and implement solutions; fully engages in daily huddles; follows appropriate procedures and continuous process improvement standard work principles; and utilizes continuous improvement tools to support the team’s work.

Skills and Experience

• Working knowledge of basic MS Office (minimally Excel) functionality required.
• Basic knowledge of personal lines and/or business lines products and insurance rating experience preferred.
• Strong attention to detail and communication skills required and the ability to identify issues required.
• NICE and Calabrio application experience preferred but not required.
• Prior Quality Review experience required.
• The ability to think critically and identify and highlight patterns in rep behavior.