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Provider Training Manager Jobs
Company | Talkspace |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Mental Health Care |
Expires | 2023-09-29 |
Posted at | 8 months ago |
Our mission at Talkspace is to help people heal. To get there, we need exceptionally passionate, bright, and motivated people. Want to help over one million people receive quality mental healthcare? Come join our mission of getting therapy in the hands of everyone!
- This is a remote position based on Eastern Time. Talkspace Headquarters is located in NYC*
- Assist with the implementation of a state-of-the-art Learning Management System, ensuring that training is delivered with maximum impact to support organization OKRs.
- Collaborate with Product & relevant teams to update content to reflect changes to the Talkspace platform and policies.
- Support provider learning by incorporating adult learning theories and facilitating real-world practice within training content.
- Responsible for analyzing learner feedback and revising learning content on a regular cadence.
- Refine and further develop key metrics to measure training impact, working closely with Onboarding, Provider Support and Clinical teams.
- Create engaging learning activities that meet instructional objectives.
- Design and create training content for a network of remote providers in collaboration with Clinical and cross-functional SMEs.
- Establish and maintain project plans and calendars for technical and clinical training.
- Manage relationships with LMS Account Managers, Customer Success Manager, and serve as the main point of contact for our vendor relationship.
- Partner cross-functionally to identify upcoming product and clinical training needs and define timelines and implementation.
- You value transparency and honesty, and are a kind communicator.
- You have 3+ years of experience in training and development, working with healthcare professionals or a large distributed workforce.
- You’re adaptable and flexible, and enjoy working to meet evolving expectations and needs of the network.
- You work well with others, and can manage multiple projects and priorities.
- You have led or assisted with a system implementation or transition in a previous experience, specifically an LMS transition.
- You earned a Bachelor’s Degree in Instructional Design, Learning & Development, Communications, or related field.
- You’re passionate and customer-oriented, and drive to deliver on service excellence.
- You’re a strong technical writer and have strong editorial skills, with experience writing content for several communications and training methods and mediums.
- You have previous experience with training delivery; designing online, instructor-led, and blended training content for individual courses and comprehensive curricula.
- You have the ability to apply various learning methodologies to identify best design solutions for varying audiences.
- Your background is in instructional design & curriculum development, and you possess robust knowledge of adult learning methods.
- Prior work experience in Tele-Health or Tele-Medicine organizations is a plus.
- Comprehensive Medical, Dental and Vision plans coverage since day one
- Monthly Wellness Stipend to promote mental and physical self-care
- 401k Retirement Savings Program with matching up to 4%
- Flexible PTO and Remote First Environment
- Free access to Talkspace products for you and one household member, as well as access to a friends and family discount!
- Pre-tax benefits: HSA/ FSA
- Regular team events, including Wellness Workshops and Team Building Events
- Voluntary benefits including disability, basic life or pet insurance, etc.
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