Property Systems Training Manager

Leads, coordinates, and implements the Company’s systems training.

JOB DESCRIPTION

Leads and participates in the development and delivery of the Company’s software training curriculum. Designs, facilitates and evaluates systems training programs for the Company’s team members.

Required capabilities include building relationships, change management, communicating effectively, customer satisfaction, facilitating, managing people, and technical credibility.

Oversees a systems training team with the below responsibilities.

• Provides help desk support by troubleshooting and responding to user training requests and training questions, researching and correcting systems problems, and following up with the end-users to ensure satisfactory resolution of systems-related issues.
• Provides client and customer service by providing reports, demonstrating systems software, and participating in client/owner presentations as needed.
• Evaluates and report on training program effectiveness by developing pre-and post-tests, surveys, and/or other methods and tools to assess learner understanding and encourage engagement.
• Facilitates software training programs by coordinating the registration and set-up process, delivers content via webinar to groups of on-site team members, updates and revises training programs as necessary to ensure the curriculum meets the training needs of the Company. Experience with property management software required. Occasional travel is also required for in-person training, conferences, or department meetings.
• Acts as a performance improvement resource to managers by following up to provide individual coaching and one-on-one training, conducting remedial and refresher training, and suggesting education and training alternatives and options based on specific situations.
• Creates new or revises existing training programs by researching systems and software functionality, authoring participant and facilitator training materials, designing instructions, practice, and other learning activities, and developing other support materials, including PowerPoint presentations, audiovisuals, graphics, job aids, and other documents.
• Additional responsibilities include but are not limited to -
• Reviews Company reports linking training to overall performance and results.

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The base compensation rate will vary based on education, experience, skills, and geographic location, as applicable.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Depending on the position offered, regular full-time and part-time team members may be eligible to participate in a bonus program in addition to their salary. Team members may also participate in the 401k plan, once eligible. Regular, full-time team members are offered a range of medical, financial, and other benefits from which to choose.

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.