Property Manager Jobs

WHY MIDPEN

At MidPen, we build communities that change lives and revitalize neighborhoods. We work every day to create a world where everyone has a quality home they can afford and equitable access to opportunity. Our goal is to develop communities that enhance cities and catalyze growth and opportunity for residents.

With a “three companies, one mission” approach, we develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs to help our residents advance their well-being. We are one of the nation’s largest non-profit developers and owners of affordable housing — to date, we’ve developed over 120 communities across 11 Northern California counties and provide affordable homes for more than 20,000 (and growing) low-income working families, seniors, and people with special needs. The lack of affordable housing in the Bay Area is our reason for doing what we do, and we want you to be a part of the journey toward social, economic, and racial equity.

ABOUT PROPERTY MANAGEMENT

The Property Management team is responsible for operating and maintaining our beautiful communities, but beyond that, they are relationship builders and the heart and soul of MidPen. Rooted in our ICARE values (Integrity, Collaboration, Accountability, Respect, and Excellence), and our Guiding Principles of diversity, equity, inclusion, and belonging, Property Management works closely with our residents, our community partners, and their fellow MidPenners, including close collaboration with our Resident Services team.

BENEFITS AND COMPENSATION

In 2023, MidPen was again certified as an official Great Place to Work®, and for good reason! In addition, we offer a Best-in-Class benefit package that includes 100% employer paid employee healthcare options (Kaiser or Sutter), dental, vision, life & disability insurance. We also offer a wide range of voluntary benefits; 403(b) retirement investment opportunity and annual financial literacy and retirement planning options, FSA for childcare, medical and commuter benefit options, Employee Assistance program and pet insurance for our furry, feathered, and scaled friends. In addition to 14 paid company holidays, which include a paid winter holiday break between Christmas and the New Year, we offer 4 paid wellness days for employees to disconnect and recharge. As a learning organization, we encourage professional development and career advancement, and we offer up to $3,000 annually ($12,000 lifetime maximum) for education assistance with tuition reimbursement and/or loan debt relief that includes qualified family members. And, as a family-friendly company, we offer a paid time off parental leave benefit of 12 weeks in a 12-month period for new or expecting parents. Check out our benefits snapshot on our careers page.

PAY RANGE

$100,000 - $115,000 Annual Salary - Pay based on applicable experience

POSITION OVERVIEW

This position reports to the Director of Property Operations and has the responsibility of managing a portfolio of multi-family properties, achieving strong fiscal performance, solid regulatory compliance and strong teamwork. The Property Manager is responsible for Fiscal Management, Compliance, Facilities Management, Risk Management, Tenant Management, Employee Management, Community Outreach, as well as Internal and External Partnering.

ESSENTIAL DUTIES

• Develops and executes a security plan for each property with each Community Manager - emergency preparedness, safety rules and work principles and authority and accountability
• Monitors incoming rent schedules, rent increases and renewals on an ongoing basis
• Monitors property recertification process for completeness, accuracy and timeliness
• Perform other duties as required
• Completes periodic reports to lenders, investors and regulatory agencies
• Ensures all properties are free of safety hazards and adhere to MidPen’s policy and guidelines
• Hires, trains and coaches Community Managers to achieve higher performance
• Ensures a preventive maintenance plan is established, executes and maintains each property in liaison with Facilities
• Ensures all work orders are documented and completed in a timely manner and all vacant units are turned in three to six days
• Ensures sites follow company’s preferred vendor policy
• Develops and executes marketing plan in liaison with Development team
• Collaborates with Asset Management, Property Controller’s, Facilities Management and Human Resources Serve as strategic MidPen liaison with local government agencies
• Develops annual budgets for each property in liaison with Asset Management, Accounting and Community Managers
• Conducts annual performance review and monitors staff performance; mentors and supports staff career development plans
• Ensures each property has established, executes and continues to monitor a resident retention plan, including orientation of new residents to building site, policies and procedures
• Ensures waiting list guidelines are adhered to and screen applicants accordingly
• Submits monthly variance reports on a timely basis
• Assures site staff follows all procedures in the safety manual and goals and objectives are met
• Ensures strict adherence to compliance requirements for all properties in the portfolio; establishes monitoring and tracking plans accordingly
• Approves expenses, monitors accounts receivables, individual property cash flow and spending according to company policy
• Achieves satisfactory on MOR, TCAC and other regulatory reviews
• Ensures tenant complaints are handled diplomatically with timely resolution
• Adheres to MidPen’s business ethics, identifies and resolves site security issues
• Conducts required monthly safety meetings and documents attendance in accordance with OSHSA and MidPen’s policies
• Plans, organizes, leads and directs Community Managers
• Remains current on capital project master schedule for property grouping
• Facilitates and supports completion of annual financial audits and assures completion of all audits
• Ensures completion of annual and interim re-certifications are on schedule and property files are maintained
• Completes Replacement Reserve Draws on a quarterly basis according to MidPen’s policies and procedures
• Manages the property tax for each property - timing of reassessments, abatement requests and accuracy/completion of annual Welfare Exemption documents
• Ensures site software is used to enter all relevant transactions in a timely manner and required documentation is obtained and complete certifications
• Stays current with compliance and regulatory requirements (Fair Housing, HUD, TCAC, COS and ensure that property portfolio and staff comply)
• Maintains current Certified Occupancy Specialist and Tax Credit Specialist certifications
• Achieves financial objectives for portfolio
• Maintains timely security deposit reimbursements
• Ensures understanding of new policies and procedures information
• Assures Community Managers are reporting incidents and accidents within 24 hours to Human Resources with appropriate documentation
• Ensures each property has an updated map of the location of all utility routings and cut offs including water, gas, sewer, electrical, telephone and TV
• Ensures evictions are processed in compliance with regulatory guidelines, court orders and in adherence to MidPen policy guidelines
• Supports Community Manager enforces resident lease and house rules, as needed
• Supports MidPen’s problem solving policy and process for resolving employee issues and works closely with Property Managers, Executive Team and Human Resources, as needed
• Ensures all properties meet curb appeal standards and maintains satisfactory performance on grading form
• Ensures units are advertised in accordance with approved marketing plan
• Monitors the resident retention rate at each property

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the education, knowledge, skill, and/or ability required.

Education and Experience

• Must have four (4) or more years of multi-family property management experience and a minimum of two years of affordable housing experience
• Associate degree and three years of multi-family residential management experience with a Bachelor’s degree and five or more years of relevant experience or a combination of education and experience
• Must have at least four years of supervisory experience
• Tax Credit Specialist and Certified Occupancy Specialist certification is required

Knowledge, Skills, and Abilities

• Ability to think strategically and tactically
• Analyze complex situations while making sound decisions and balancing competing priorities under a deadline
• Must possess a valid California Driver’s License, auto insurance, and reliable transportation
• Ability to perform business math calculations
• Read, analyze and interpret financial reports and legal documents
• Excellent written and verbal communication skills
• Strong employee coaching and mentoring skills
• Working knowledge of required building maintenance
• Respond to common inquiries or complaints from regulatory agencies or members of the business community. Effectively present information to management and public groups
• Knowledge and understanding of basic accounting skills
• Take proactive measures to prevent problems from occurring or re-emergin
• Commitment to the Mission and Values of MidPen Services and MidPen Housing
• Possess a strong attention to detail
• Proficient using Microsoft Word, Excel, Outlook and property management software such as MRI, Yardi, RealPage or Boston Post

Physical Requirements

• Rarely twist/bend/stoop/squat, kneel/crawl
• Constantly perform desk-based computer tasks, frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 15 pounds

Working Conditions

• Ability to travel between properties

This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

EQUAL OPPORTUNITY EMPLOYER

MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job. MidPen believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.