Program Manager, Sign Jobs

Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you'll do

The Sign NPI Program Manager will lead and motivate our teams by introducing efficient processes, driving innovative and measurable solutions to maximize efficiency for team members, and working in unison with the product development teams to create the best experiences for our customers. This role will be responsible for managing programs’ scope through all phases of the life cycle.

The Sign Program Manager will build schedules: monitoring the project from initiation through delivery, organizing the interdepartmental activities, ensuring management of interdependencies and managing risks proactively to drive completion of the program. This person will plan, track and monitor work of cross functional teams including but not limited to product management, Engineering, marketing, Field enablement, Customer enablement and program staff, providing technical support and direction. Duties and tasks are varied, needing independent judgment so the person needs to be fully competent in the area of program management expertise.

This position is an individual contributor role reporting to the Manager, Program Management.

Responsibility

• Mange teams across disciplines and across geographies (San Francisco, Seattle, Warrenville, Austin..etc)
• Coach teams on agile practices when necessary including stepping in as Scrum Master while training the teams
• Communicate schedules, dependencies, issues, and risks across teams and to stakeholders
• Ensure adherence to governance processes and visibility to release management
• Keep the Sign executive and business teams updated on project timelines and results
• Ability to travel up to 10%
• Identify and track risks to delivery and overall program schedule
• Evaluate existing processes and procedures and make recommendations and drive process improvement and adoption of best practices to improve efficiency and effectiveness
• Lead communication within the team, across Product Development, and across DocuSign
• Define communication plans for programs
• Partner with end-to-end implementation teams to define launch plans to identify and mitigate Gaps, Risks, dependencies
• Work with development teams to determine realistic schedules to launch new products and features

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

What you bring

Basic

• Experience managing multiple stakeholders and expectations
• 5+ years leading complex, cross-functional, global programs for SaaS-based products
• Experience using Smartsheets, Project organization tools, Atlassian Toolset: Jira, Confluence, Portfolio/Advanced Reporting, etc.
• Experience in companies in both small and large scale software development organizations
• Experience collaborating with multiple functions across the organization
• Experience building strong cross-team relationships and partnerships
• Experience working with executive team members as working with implementation teams

Preferred

• Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts and challenges across wide-ranging audiences
• Skilled at dealing with ambiguity in a rapidly growing and changing environment

Wage Transparency

Based on applicable legislation, the below details pay ranges in the following locations:

California: $118,300 - $182,775 base salary

Washington and New York (including NYC metro area): $111,600 - $162,625 base salary

This role is also eligible for bonus, equity and benefits.

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at [email protected].

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.