Program Manager Jobs

Overview

Location: Hybrid- Atlanta, GA

Job Type: Full Time / Permanent

Work Authorization: US Citizen or Green Card only

The Program Manager role is the primary interface to our customers at the highest level. A successful program manager will need to be an evangelist of our solutions – passionate about their capabilities and knowledgeable about the problems they solve. They will need to be technical enough to communicate with our customer technical teams, but also be able to present and persuade at all levels of Operations and Management.

Responsibilities

• Identify opportunities for growth and expansion within existing customer accounts
• Build, foster, maintain and nurture relationships with our customers
• Collaborate with cross-functional teams to ensure customer needs are being met
• Set expectations for customer stakeholders and drive results internally at Fingermark
• Act as the primary point of contact between our organization and our customers at the highest level
• Manage projects from initiation to delivery, ensuring timely completion of obligations

Qualifications

• Have a grasp on how AI functions, specifically in the difference between generative AI, Deep Learning, and Machine Learning
• Network Technology
• Be excited about data, and how it can be used to drive decisions, both tactically in real time, and strategically
• Have strong organizational skills, with the ability to manage multiple projects simultaneously, with multiple stakeholders
• Require an BS degree or its equivalent and 4-6 years of experience in the retail implementation field or in a related area.
• Computer Vision
• Cloud Hosting and Applications
• Have some experience with the corporate budget cycle, understanding how projects get funded and what drives business outcomes
• Database Architecture
• Have excellent communication and interpersonal skills, with the ability to present and persuade at all levels, sharing technical information effectively with various stakeholders
• Point of Sale Systems
• Have some experience with some of the following technologies:
• Have an understanding of restaurant operations, preferably in a quick service environment
• Be enthusiastic and ready to dive in with both hands!
• Reporting
• Have a successful track record of driving business outcomes and exceeding customer expectations