Program Manager, Content Production

Are you passionate about transforming education and empowering learners worldwide? Coursera, the world's largest online learning platform, is on a mission to provide universal access to world-class learning. With over 118 million registered learners and partnerships with 300+ top universities and industry leaders, including Google, IBM, and Duke University, Coursera offers a diverse range of content and credentials, from courses and Specializations to Professional Certificates and bachelor's and master's degrees.

As a B Corp, we're committed to driving positive social and environmental impact while delivering high-quality learning experiences. Our platform is used by institutions worldwide to upskill and reskill employees, citizens, and students across industries, including data science, technology, and business.

Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We're seeking talented individuals who share our passion and drive to revolutionize the way the world learns.

We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.

Job Overview:

The Services team works to empower learners, partners, and enterprise customers to achieve their goals on Coursera. The team is made up of four sub-teams: Learner Services, Partner Services, Program Management, and Teaching & Learning. We help learners succeed by implementing innovative systems and processes that solve problems. We also develop best practices and technical expertise to enable our partners to create high-quality content. As strong advocates for the Coursera community, we work to align cross-functional teams and build scalable solutions to continuously improve the Coursera experience.

Coursera is looking for a Program Manager to join our Guided Projects & Short Content team. You will collaborate with colleagues in Product, Content Strategy, and Teaching and Learning to build world-class short-form content (Projects and short courses) for our global audience. In particular, you will be responsible for developing a scalable production strategy, building the content roadmap in a variety of topics and domains, qualifying and sourcing top Subject Matter Experts (SMEs) that will teach the content, managing the content production, and working with the team to drive impact across the business.

Responsibilities:

• Support the growth of our network of instructors by helping qualify, vet and onboard SMEs
• Work closely with our content strategy and product teams to identify content needs and build the content roadmap in a variety of domains and content formats
• Manage a portfolio of Subject Matter Experts (SMEs) and production vendors, including contract and budget management
• Lead curriculum development efforts to clearly define learning objectives, learning outcomes and content titles
• Help refine and scale our end-to-end production process for different content types to ensure an efficient content production workflow
• Provide SMEs with project management and production support to fill content needs and deliver high-quality content on time

Basic Qualifications:

• Strong understanding of instructional design principles and best practices for developing effective e-learning content
• Strong project management skills, with proven track record of successfully managing multiple projects and deadlines simultaneously
• 3-4+ years experience in Content Production, Program Management, or similar job functions
• Attention to detail, and experience working with data to inform strategy, decision making and continuous improvement
• Strong relationship management skills, and prior experience managing external stakeholders, vendors, or SMEs

Preferred Qualifications:

• Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams and stakeholders
• Strong analytical skills with Excel or Google Sheets experience
• Knowledge of current trends and technologies in e-learning and instructional design
• Ability to work in a fast-paced, dynamic, agile, product-focused, team environment
• Strong innovation, creativity, and problem-solving skills
• Breadth of knowledge in Computer Science/Data Science topics, with understanding of key roles, skills and tools in these domains

If this opportunity interests you, you might like these courses on Coursera:

• Data Analysis and Presentation Skills
• Influencing People
• Creative Problem Solving

Compensation

Our job titles may span more than one career level. The starting base pay for this role is between $75,000 and $164,000 for all US candidates. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and location. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits.

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected].

For California Candidates, please review our CCPA Applicant Notice here.

For our Global Candidates, please review our GDPR Recruitment Notice here.