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Product Operations Manager, Lyft Media
Company | Lyft |
Address | Phoenix, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Ground Passenger Transportation |
Expires | 2023-08-09 |
Posted at | 10 months ago |
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To create the best ride for all, we start with our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.
- Responsible for operations KPIs / metrics tied to fleet size, operational rates and market footprint
- Optimize existing footprint - coordinate with Sales & Strategy to optimize ad inventory through improving the operational rates of the products, build processes / tools to identify defective units
- Collaborate with Operations and other functions such as Product Marketing to develop/improve Driver communications, acquisition and engagement
- Work with our external vendors across hardware, software, and data to ensure we are receiving the best terms and customer support to achieve our business objectives
- Assist in the development of standard operating procedures and work closely with operations associates and tech ops to deploy
- Lead end-to-end operations of our nationwide Rooftop & Tablet advertising fleet – including driver acquisition, vehicle installations, driver & fleet relationships, recalls, hardware maintenance, and inventory management
- Clearly and frequently communicate progress & plans across the broader Lyft Media organization
- Lead new market launches through implementing a strategy with Sales, planning with internal and external partners and executing on the ground responsibilities
- Self-starter and ability to move efforts forward with limited oversight
- Experience working with rideshare / taxi drivers & fleets preferred
- Proficient in Google Sheets / Microsoft Excel
- Willingness to roll up your sleeves and fix problems in a hands-on manner
- Experience building processes from scratch & implementing them to solve business problems
- 4+ years in operations, tech strategy & ops, consulting, or a traditional automotive environment
- Experience with MODE or Tableau (dashboarding) preferred
- Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
- Mental health benefits
- Pre-tax commuter benefits
- Great medical, dental, and vision insurance options
- Family building benefits
- In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
- 401(k) plan to help save for your future
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
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