Product Manager, Platform Services

Description

Citeline is one of the world's leading providers of data and intelligence on clinical trials, drug treatments, medical devices and what's new in the regulatory and commercial landscape. Relying on us to deliver vital advantage when making critical R&D and commercial decisions, our customers come from over 3000 of the world’s leading pharmaceutical, contract research organizations (CROs), medical technology, biotechnology and healthcare service providers, including the top 10 global pharma and CROs.

From drug and device discovery and development to regulatory approval, and from product launch to lifecycle management, we provide the intelligence and insight to help our customers seize opportunities, mitigate risk and make business-critical decisions, faster. As the pharma and healthcare sector faces unparalleled upheaval, customers rely on our independent advice, enabling them to cut through the clutter and make sense of changing drug development, regulatory and competitive landscapes.

Now, Citeline is proud to be a part of Norstella, an organization that consists of market-leading pharmaceutical solutions providers united under one goal: to improve patient access to life-saving therapies. Within this organization, Citeline plays a key role in helping clients connect the dots from pipeline to patient.

Our Platform team’s mission is to enable Norstella’s business lines to bring their ideas to market more quickly while enabling world-class product experiences for our customers. The Platform team sits centrally within Norstella and creates shared capabilities, frameworks, and best practices that power our customer-facing products.

We are currently looking for a Product Manager who is excited about building robust platforms that enable our product development teams to bring new product concepts to market faster. You are a self-starter who can bring structure and organization to a variety of complex customer problems and then drive solutions to those problems by bringing together multiple, distributed, cross-functional teams.

Role Responsibilities

Reporting to global product leadership, you will be responsible for the following:

• Lead design and development resources in executing product initiatives.
• Collaborate with cross-functional teams, including Engineering, UX, IT, and Data teams to deliver high quality capabilities that become part of our shared product platform.
• Own and execute Platform product roadmap through backlog management, requirements gathering, and user stories development.
• Help drive buy/build/partner decisions for components as necessary.
• And other duties as assigned.
• Act as the key evangelist internally for the shared product platform.
• Engage directly with internal business and product development teams to understand needs, validate priorities, and involve directly in the Platform product development process.
• Define, monitor, and analyze product metrics, and make recommendations based on data.

Requirements

• Experience working with Agile methodologies and understanding of technical concepts.
• Experience in product operations, design operations, or development operations a plus.
• Knowledge of APIs, micro-services, and analytics-driven product development process concepts.
• Bachelor’s degree in computer science, data science, engineering, or related field.
• Strong negotiating skills and the ability to build consensus across functional boundaries.
• 5+ years’ experience as a product manager, technical lead, or similar role within a technology-enabled company.
• Knowledge of UI/UX design and delivery principles.
• Ability to analyze and interpret data to make evidence-based decisions, optimize the platform, and understand user behavior.

The Guiding Principles For Success At Norstella

01: Bold, Passionate, Mission-First 

We have a lofty mission to Smooth Access to Life Saving Therapies and we will get there by being bold and passionate about the mission and our clients. Our clients and the mission in what we are trying to accomplish must be in the forefront of our minds in everything we do.

02: Integrity, Truth, Reality

We make promises that we can keep, and goals that push us to new heights. Our integrity offers us the opportunity to learn and improve by being honest about what works and what doesn’t. By being true to the data and producing realistic metrics, we are able to create plans and resources to achieve our goals.

03: Kindness, Empathy, Grace

We will empathize with everyone's situation, provide positive and constructive feedback with kindness, and accept opportunities for improvement with grace and gratitude. We use this principle across the organization to collaborate and build lines of open communication.

04: Resilience, Mettle, Perseverance

We will persevere – even in difficult and challenging situations. Our ability to recover from missteps and failures in a positive way will help us to be successful in our mission.

05: Humility, Gratitude, Learning

We will be true learners by showing humility and gratitude in our work. We recognize that the smartest person in the room is the one who is always listening, learning, and willing to shift their thinking.

Benefits

Employee experience is very important to us. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally. Our benefits include:

• Flexible Spending Account (FSA), Health Savings Account (HSA)
• 401k Plan with Employer match
• Basic Life and Personal Accident Insurance, Basic Disability Insurance, Voluntary Group Life Insurance, Voluntary Personal Accident Insurance
• Medical Benefits, Dental Benefits, Vision Benefits
• Paid Time Off (PTO) – 10 Company Holidays, 15 Vacation Days, 2 Floating Holidays, Birthday Day and 4 Volunteer Days

Citeline is an Equal Opportunity Employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

The expected base salary for this position ranges from $90,000-$145,000 plus commission. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus.