Product Analyst Jobs

We Speak Simplicity:

Bestpass is a comprehensive payment platform provider and leader in toll management solutions for commercial fleets of all shapes and sizes. We ensure data accuracy, consolidate payments, and save users time and money. Founded in 2001 by truckers for truckers, we are a trusted partner on the road and in the back office for customers and tolling authorities. Let’s face it, trucking fleets have faced unprecedented challenges in 2021. This past year alone, they faced one of the largest supply crunches in history coupled with a significant shortage of drivers. When it comes to managing toll, it’s an easy task for a household consumer with only two cars in their driveway, but it is an incredibly complex task for trucking fleets.

That’s where Bestpass comes in! We make tolling simple. Our solutions help trucking fleets spend 40% less time managing transponders and 30% less time making toll payments, all while enjoying volume discounts (where applicable). Bestpass customers can turn their attention away from complex administrative tasks to focus on the challenges that are most important to their business. Seriously, who wouldn’t want to join our fleet?

At Bestpass, you’re in the Driver’s Seat!

Road Map:

You’ll be working with a high performing team of product leaders, architects, UX designers, engineers and testers. You will be focused on designing, building and delivering high-value features extending the Bestpass platform to serve commercial and consumer fleets with a range of mobility payments services. We’re moving quickly, with empowered teams setting direction and solving problems through innovation, a modern tech stack, data analytics and deep industry knowledge.

The Product Analyst will be responsible for determining the business needs and requirements for new systems and system changes. In this highly visible role, you will provide reporting, analyze data, make sense of the results and be able to explain what it all means to key stakeholders - ranging from executive leadership to engineers, from marketers to product managers.

The successful candidate will be an expert with analyzing large data sets and have exemplary communication skills. The candidate will need to be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.

What Your Ride Will Look Like:

• Perform research and interviews to determine technology business requirements and then translate such into specifications for developer teams.
• Derive insights from customer feedback and usage data and provide input into new product development.
• Present findings to partner teams and organizational leadership.
• Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions.
• Collaborate with product managers, designers, architects, engineers, and quality assurance to translate business objectives into functional stories that can be executed by development teams.
• Thrive in an Agile delivery process with a fail-fast mindset, and measurable outcome.
• Perform acceptance testing of new features to confirm delivery of a delightful user experience.
• Study user engagement to develop a deeper understanding of user behavior and make recommendations to improve.
• Focus on the people side of change in the area of systems and technology processes, job roles and skills, as well as organizational structures.
• Create and maintain documentation that both technical and non-technical staff can utilize to understand business and system process flows.

Show Off What You Have:

• BA/BS degree in computer science, math, stats or related disciplines or equivalent work experience.
• 3+ years of experience as a business analyst or product analyst, leading requirements capture, management and analysis activities along all phases of the agile software development.
• Expertise with agile tools like JIRA, Confluence and Slack
• Solid knowledge of modern technology concepts (e.g. APIs, DevOps, relational databases, and web-based architectures).
• Proven track record of successful communication of analytical outcomes through written communication, including an ability to effectively communicate with both business and technical teams.
• Proven track record of successful communication of analytical outcomes through written communication, including an ability to effectively communicate with both business and technical teams.
• Experience influencing decision makers across cross-functional teams using insights generated through quantitative and qualitative data
• Strong SQL experience, familiarity with Excel and Business Intelligence tools.
• Analyst certification is a plus (SAFe, Scrum Alliance, PMI, IIBA)

What Drives Us to Work Every Day:

• We are laid back but always professional.
• We are proud to build all our relationships based on transparency and trust.
• We love “quirky” and accept team members for who they are & what they bring to the table.
• Our offices are modern and fully equipped to make you feel at home. Enjoy a team meeting in one of our two cafes, shoot some darts while brainstorming ideas or just sit back and enjoy free healthy snacks and drinks to keep your mind and body satisfied.
• All our teams consist of top talent that are energetic, inquisitive and love jumping out of bed each day because they know they can and will make a difference!
• We pride ourselves on making a difference, to our employees, clients, and their businesses.

We care about your Zen:

• An amazing benefits package, including health and dental-effective on your first day of work.
• A 401K plan with an impressive company match. It’s never too early to start saving for retirement!
• Opportunities to participate in charitable events, give back to the community and get paid for your efforts!
• A flexible work schedule, with 100% remote and/or hybrid roles.
• Tuition reimbursement to help expand your mind and keep your career on track
• ·We reward success with promotions from within and encourage all employees to switch lanes and check out other departments.
• Health and wellness focused work environment - optional standing desks, office fitness challenges, monthly chair massages and plenty of outdoor space to take a walk or just clear your mind.
• Paid time off so you can have time to relax and experience a healthy work-life balance.

BESTPASS CORE VALUES - We are #OneBP

• Boldly Innovate: We are bold in our thinking, and we challenge the status quo in all areas. We are solution seekers even when faced with tough problems.
• Own Outcomes: We take ownership for our actions, decisions, and we deliver on our promises. When we fall short, we create learning opportunities.
• People First: We win as a team by collaborating and bringing out the best in each other. We always treat others as they would like to be treated.
• Nurture Growth: We encourage learning new things, expanding your skills, sharing your individual ideas and asking tough questions.
• Excellence: We strive for excellence in everything we do and chart the path from good to great

Bestpass is committed to fostering a diverse and inclusive culture that is respectful and welcoming of individual differences. We are proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or maternity status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations.