Processing And Delivery Associate

About The Team
Listing Media Services is a real estate photography startup within Zillow’s ShowingTime+ brand. Our mission is to fulfill the media marketing needs of real estate agents across the United States. We are on a path to 2-4x the business this year. Our processing and delivery team members are a vital part of our business’s success. We process and deliver the media captured by our photographers to the client. Our team is light on its feet and able to adapt quickly to new challenges.
About The Role
As a processing and delivery associate, your main focus is to maintain efficient processes and workflows to sustain productivity to improve operational effectiveness. This includes strong organizational skills, attention to detail, exhibit high level of computer proficiency, quality assurance and communication between multiple teams to ultimately fulfill media delivery on time, every time.
Who You Are

• Adaptability: Demonstrate adaptability in a fast-paced and dynamic environment. Adopt change, be flexible, and readily adjust to new processes, systems, and client requirements.
• Collaborative Team Player: Work well with others in a team environment, as well as independently. Collaborate effectively with colleagues and engage in constructive problem-solving to assist clients.
• Strong Troubleshooting and Problem-solver: Identify and resolve operational issues or bottlenecks; collaborating with teams to implement corrective measures and prevent recurrence.
• Clear and Effective Communicator: Possess excellent verbal and written communication skills to effectively explain core services to clients. Be able to communicate sophisticated information in a clear and understandable manner, ensuring clients feel supported and confident in applying the organization's systems.
• Professionalism: Maintain a high level of professionalism when interacting with clients, colleagues, and stakeholders. Display a positive demeanor, emotional intelligence, and perseverance, even in challenging situations.
• Quick Learner: Demonstrate a strong willingness to learn and adapt to new processes and systems. Be proactive in acquiring knowledge about scheduling and accounting systems, 3D tour and video platforms, storage and delivery systems, and spreadsheets used in the organization.
• Strong Organizational Skills: Ability to lead multiple tasks, prioritize work, and meet deadlines while maintaining attention to detail.
• Customer Service Excellence: Possess a proven track record of providing exceptional customer service. Understand the importance of building strong customer relationships and delivering high-quality service.
• Attention to Detail: Exhibit meticulous attention to detail in all aspects of work, ensuring accuracy and precision in scheduling, data entry, and client support

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any of the 50 US States, with limited exceptions. In certain cases, an employee in a remote-designated job may need to live in a specific region or time zone to support customers or clients as part of their role.
In California, Colorado, Connecticut, Nevada, New York City and Washington the standard base pay range for this role is $27.30 - $43.70 Hourly. This base pay range is specific to California, Colorado, Connecticut, Nevada, New York City and Washington and may not be applicable to other locations.
In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.
Who you are

• Meticulousness and accuracy in documentation
• Weekend availability is required - schedules available are: Tuesday-Saturday and Wednesday-Sunday
• Bachelor's degree or equivalent experience in business operations or customer service.
• Proficient in using productivity tools such as project management software, spreadsheets applications and document management systems.
• Proven experience leading and executing on deliverables.

Get to know us
Zillow is reimagining real estate to make home a reality for more and more people.
As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.
Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact us at [email protected].
Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.
]]>