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Pc Refresh Technician Jobs

Company

A.C.Coy Company
Address Middletown, OH, United States
Employment type FULL_TIME
Salary
Expires 2023-10-13
Posted at 7 months ago
Job Description

Location: onsite- Middletown, OH

Job Type: 6 month contract- with potential for hire

Work Authorization: No third parties

The A.C. Coy company has an immediate opening for a PC Refresh Technician.Ideal candidates will have a Bachelor's degree and at least 3 years' experience in a technical field.


Responsibilities

  • Monitors desktop technology, operating systems, and applications systems (desktop and server based) along with all associated data
  • Accepts and/or creates support tickets and works to resolve application, pc system, server, network, and various other technology issues
  • Support and troubleshoot mobile devices (i.e., smart phones, tablets, other handheld technologies)
  • Collaborates and provides guidance to other team members where able
  • Off Hours support for critical incidents
  • Troubleshoots operating system and application issues while documenting the resolution or escalating where appropriate. Corresponding work to be documented within Remedyforce and should reflect the guidelines implemented by Service Delivery staff
  • Inventory management and tracking
  • Provides hands-on support for servers and switches as necessary under the guidance of the enterprise Server and Network Teams
  • Quickly and effectively troubleshoots technical issues in person and remotely, utilizing existing tools
  • Creation and deployment of software packages and reporting through the desktop management system (SCCM)
  • Makes suggestions to management on potential improvements in processes and standards
  • Responsible for site support ticket management, follow-up, and time management
  • Troubleshoots pc hardware, places warranty calls, and performs minor hardware repair and maintenance
  • Commissions equipment including laptops, desktops, peripherals, mobile devices, and local printers



Qualifications

Minimum Requirements:

  • Bachelor’s Degree in related field or equivalent experience
  • Minimum 3 years’ experience in a technical field with:
  • Desktop technologies
  • Server and Network administration
  • Wireless technologies
  • Active Directory

Preferred Requirements

  • Microsoft Certified Systems Administrator
  • A+ certification
  • Network + certification
  • Experience in manufacturing environment