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Company | Olliv By CoinFlip |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Technology, Information and Internet,Financial Services |
Expires | 2023-08-06 |
Posted at | 10 months ago |
CoinFlip is a leading fintech company powered by cryptocurrency. The company operates the world's largest network of cryptocurrency ATMs by transaction volume with over 4,500 kiosks across 49 US states, Puerto Rico, Canada, and Australia supporting the buying and selling of major cryptocurrencies with cash. In 2020, CoinFlip launched Order Desk, an over-the-counter service that provides investors with a personal account manager and competitive coin pricing. In 2023, CoinFlip launched a digital platform called Olliv : the easiest way to buy, sell, send, swap, and receive crypto.
- Build, lead and manage a team of Payment Fraud Analysts, providing guidance, support, and mentorship to ensure high-quality performance and achievement of departmental goals.
- Analyze payment fraud-related data, metrics, and reports to identify areas for improvement, track performance, and provide regular updates to senior management.
- Liaise with Compliance and Legal teams to ensure adherence to regulatory requirements and best practices in payment fraud prevention and customer dispute resolution.
- Stay up-to-date with the latest payment fraud prevention techniques, emerging trends, and industry developments, providing recommendations for enhancing fraud prevention strategies and tools.
- Conduct performance evaluations, provide feedback, and identify opportunities for professional growth and development for team members.
- Develop and implement payment fraud prevention strategies, policies, and procedures to mitigate risks associated with credit/debit card fraud and cryptocurrency/token-related transactions.
- Build and maintain strong relationships with payment processors and vendors, ensuring effective utilization of fraud prevention tools, technologies, and collaboration for continuous improvement.
- Oversee the investigation and analysis of credit/debit card fraud cases, disputes, and cryptocurrency transactions to identify fraudulent activities, patterns, and trends.
- Drive a culture of payment fraud awareness, ethics, and compliance within the team and across the organization.
- Collaborate with cross-functional teams including Customer Support, Compliance, Legal, Product, Payment Vendors, and potentially customer outreach to gather insights, coordinate efforts, and optimize fraud prevention and resolution processes.
- Participate in strategic planning, budgeting, and resource allocation related to fraud prevention initiatives.
- Develop and maintain relationships with external industry partners, law enforcement agencies, and professional networks to stay informed about new fraud techniques, threats, and collaborative opportunities.
- Handle escalated payment fraud cases, disputes, and complex situations, ensuring timely and effective resolution while maintaining customer satisfaction.
- Collaborate with internal stakeholders to provide training and educational programs on fraud prevention, detection, and resolution to enhance awareness and knowledge across the organization.
- Familiarity with cryptocurrency transactions and associated fraud risks.
- 4-6 years of experience in payment fraud prevention, investigation, and resolution, specifically focused on credit/debit card fraud and cryptocurrency-related fraud.
- In-depth knowledge of payment processors, credit/debit card fraud prevention tools, and industry best practices.
- Proficiency in using fraud detection and prevention tools, as well as data analysis software.
- Strong leadership and managerial skills, with the ability to motivate and inspire a team while fostering a collaborative and inclusive work environment.
- Strong analytical and problem-solving skills with the ability to investigate and analyze complex fraud cases, payment data, and metrics.
- Bachelor's degree in a relevant field or equivalent work experience.
- Experience in driving payment fraud prevention strategies, developing policies, and implementing payment fraud prevention technologies.
- Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines.
- Ability to adapt to changing payment fraud trends, technologies, and industry dynamics.
- Familiarity with relevant regulations, compliance requirements, and industry standards in the payment industry.
- Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams, senior management, and external stakeholders.
- General passion and knowledge of fintech and crypto
- Basic knowledge of cryptocurrency and blockchains
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