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Payment Fraud Analyst Jobs
Company | Olliv By CoinFlip |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Technology, Information and Internet,Financial Services |
Expires | 2023-08-06 |
Posted at | 10 months ago |
CoinFlip is a leading fintech company powered by cryptocurrency. The company operates the world's largest network of cryptocurrency ATMs by transaction volume with over 4,500 kiosks across 49 US states, Puerto Rico, Canada, and Australia supporting the buying and selling of major cryptocurrencies with cash. In 2020, CoinFlip launched Order Desk, an over-the-counter service that provides investors with a personal account manager and competitive coin pricing. In 2023, CoinFlip launched a digital platform called Olliv : the easiest way to buy, sell, send, swap, and receive crypto.
- Conduct thorough research and analysis using internal and external data sources to identify emerging fraud trends, new fraud techniques, and potential vulnerabilities in payment systems.
- Collaborate with cross-functional teams including Customer Support, Compliance, Legal, Product, and Payment Vendors to gather information, exchange insights, and coordinate efforts in fraud detection and resolution.
- Initiate chargebacks and facilitate the resolution of customer disputes by providing clear and comprehensive documentation to support the decision-making process.
- Collaborate with Compliance and Legal teams to ensure compliance with regulatory requirements related to payment fraud prevention and customer dispute resolution.
- Make informed decisions regarding the approval or rejection of transactions based on your analysis and established fraud prevention policies and procedures.
- Stay up-to-date with industry trends, best practices, and emerging technologies in payment fraud prevention and mitigation.
- Work closely with payment processors and vendors to understand their fraud prevention tools and implement necessary measures to mitigate risks.
- Provide recommendations for enhancing fraud prevention strategies, updating policies, and improving customer experiences related to payment processes.
- Review transaction data, customer profiles, and relevant information to determine the legitimacy of transactions and identify patterns or anomalies that may indicate fraud.
- Investigate and analyze credit/debit card fraud cases, disputes, and cryptocurrency-related transactions to identify potential fraudulent activities.
- Proficiency in using fraud detection and prevention tools, as well as data analysis software.
- Ability to work under pressure, meet deadlines, and manage multiple tasks simultaneously.
- Strong collaboration and communication skills to effectively work with cross-functional teams and external stakeholders.
- Proven experience with a minimum of 2-4 years as a Payment Fraud Analyst or similar role, specifically focused on credit/debit card fraud prevention and investigation.
- Familiarity with cryptocurrency transactions and associated fraud risks.
- Familiarity with relevant regulations and compliance requirements in the payment industry.
- Strong analytical and problem-solving skills with the ability to investigate and analyze complex fraud cases and payment data.
- Professional certifications in fraud prevention, such as Certified Fraud Examiner (CFE), are preferred but not required.
- Excellent attention to detail and the ability to identify patterns and anomalies.
- Bachelor's degree in a relevant field or equivalent work experience.
- In-depth knowledge of payment processors, credit/debit card fraud prevention tools, and industry best practices.
- Basic knowledge of cryptocurrency and blockchains
- General passion and knowledge of fintech and crypto
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