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Patient Services Representative 3 (Mosc 3)
Company | UC Davis Health |
Address | , Sacramento, Ca |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-06-29 |
Posted at | 1 year ago |
Department Description
The UC Davis Health Patient Contact Center is a developing service area tasked with providing the highest possible levels of patient / customer service to consumers seeking services or information within the health system. Contacts will be related to, but not limited to scheduling appointments and associated activities (registration, insurance verification, etc.), facilitating communication between patients and physicians, between physicians and other providers, and assisting with any questions consumers may have.
This position(s) will be with the referral unit.
Job Summary
Final Filing Date
05/08/2023
Salary Range
$27.24 - $33.87
Salary Frequency
Hourly
Appointment Type
Career
Number of Positions
2
Percentage of Time
100%
Shift Hour
8 hours
Location
Patient Contact Center
This position may be eligible for hybrid and/or remote work arrangements
City
Sacramento
Union Representation
Yes
Benefits Eligible
Yes
We offer exceptional employment benefits including medical, dental, and vision plans, generous paid vacations and holidays, excellent retirement savings and investment plans, continuing education, and reduced fee and scholarship programs.
This posting is a Transfer/Promotional opportunity for UCD/UCDHS Employees (internal candidates). Applications from current UCD/UCDHS employees will be considered first. Applications from the public/external candidates may be considered if an internal candidate is not selected as the most qualified applicant.
THIS IS NOT AN H1- B OPPORTUNITY
Responsibilities
The Patient Services Representative 3 (MOSC 3) is responsible for sustaining an environment of intrinsic goodwill for the practice while providing optimum services to patients. This position requires the skills and ability to manage the level of responsibility and accountability necessary to provide specialized duties for the department/clinical team for which it is assigned.
This position may also perform front office duties consistent with that of Patient Services Representative 2 (MOSC 2), per operational needs.
Required Qualifications
- Experience in practices and protocols related to medical office procedures, including but not limited to medical terminology, appointments, medical records, insurance verification, cashiering, billing, etc.
- Knowledge of health care insurance systems, which may include Medi-Cal, MediCare, HMO, PPO, fee-for-service, county-funded coverage, and workers’ compensation, sufficient to properly obtain and track authorizations, appoint patients, make referrals for consults, diagnostics, and ancillary services, coordinate hospital services, complete and submit billing documentation, and explain provisions and requirements to patients.
- Knowledge of ICD-9/10, CPT, and HCPCS coding guidelines sufficient to accurately identify services performed, including diagnoses, procedures, and supplies.
- PC proficiency in computer system applications (such as MS Office Suite, cloud-based applications, etc).
Preferred Qualifications
- Minimum of 2-years of experience with referrals,
- Minimum of 2-years of experience with authorizations and/or scheduling.
- Minimum of 2-years of experience with Epic or EMR.
Special Requirements
- This position may be subject to a criminal background investigation, drug screen, Live Scan fingerprinting, medical evaluation clearance, and functional capacity assessment.
- The University of California has implemented a SARS-CoV-2 (COVID-19) Vaccination Program SARS-CoV-2 Vaccination Policy (ucop.edu) covering all employees. To be compliant with the policy, employees must submit proof of vaccination or a University-approved exception or deferral.
- Must be willing to work variable days (including weekends), hours, and locations as required to meet the business needs of the practice.
Diversity, Equity, Inclusion and Belonging
At UC Davis, we’re solving life’s most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don’t just maintain - we improve.
We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.
As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected.
The University of California is an Equal Opportunity/Affirmative Action Employer advancing inclusive excellence. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.
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