Patient Relations Advocate I Jobs

Processes management/department expenses and reimbursements

Good written and verbal communication skills. Basic EPIC and Vizio skills

Excellent organizational and interpersonal skills, and the ability to multitask.

Key responsibilities include but are not limited to:

Position will primarily be working remote. Only considering MN residents are this time.*

Provides administrative support. Assist with crafting excel and vizio documents

Skills / Knowledge / Abilities

Does this position have supervisory responsibilities?

Four or more years related experience preferred.

Patient Relations Assistant - Comprehensive Vascular Clinic

Click here for more information about equivalencies:

Monday – Friday, Day Shift; 8:00 am – 5:00 pm (40 hrs/wk).

A minimum of 1-2 years patient contact experience with strong written and interpersonal skills required.

Working knowledge of Microsoft Word or other word processing experience required.

education and training, the health system has trained nearly 40% of physicians currently practicing

in the state and also provides education and training for other health professionals including nurses,

Whether it's offering a new medical option, helping you make healthier lifestyle choices or

making the employee enrollment selection experience easier, it's all about choice. Henry

Demonstrated knowledge and skill in utilization of computer application and knowledge of word-processing programs (specifically, Microsoft Word and Microsoft Excel)

Demonstrated interpersonal, organizational and customer service skills.

Excellent written and oral communication skills.

Demonstrated ability to work independently. 8. Ability to type 30 - 40 words per minute

Knowledge of Educational Methods as they relate to staff

Works cooperatively with other AltaPointe staff to effectively respond to identify program and staff education and training needs

Have knowledge of and assist with the distribution and summary of Patient/Individual Satisfaction Surveys

Knowledge of MindSet instructor training

Basic knowledge of medical terminology

Knowledge of Environment of Care

Required Knowledge, Skills and Abilities

Works in tandem with Risk Management and Quality departments to provide best outcomes for patients with quality care or legal concerns.

Knowledge of Patient Rights and Responsibilities, Joint Commission standards, and Centers for Medicare/Medicaid regulations

Facilitates issues relating to a patient’s hospital experience; attends appointments and/or care conferences, as requested by patients, physicians or staff.

May review/edit written communication from other department managers and Patient Representatives.

Five (5) years of progressively responsible and directly related work experience

Associates degree or Board Certified Patient Advocate (BCPA) or 5 years equivalent healthcare experience

3 years' administrative support experience in a health care environment, including medical-related customer service

Experience using electronic medical documentation systems or database systems preferred

Crisis intervention and problem resolution skills. Ability to show creativity and apply quality improvement methods to problem solving

Experience in a patient relations or customer service role preferred

Thoroughly completes documentation regarding concern, findings, and response to the patient

This position offers a hybrid work arrangement, which includes a combination of onsite and remote work.

Demonstrated advanced knowledge of the principles of advocacy in order to represent the organization in complex and sensitive dispute forums.

Possesses advanced analytical skills to conduct analysis and develop recommendations, demonstrating organization and problem-solving skills.

Requires the ability to work overtime and travel out of town.

A background check is required prior to employment.

This position is designated as Confidential under HEERA.

Minimum Education and Experience Requirements

Required Qualifications, Competencies, and Experience

Preferred Qualifications, Competencies, and Experience

SA Counseling Psych Svc (CAPS)-650010

Is this an internal only recruitment?

Admin Support Associate - Journey

General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities

1+ years previous Payments support experience within a call center

Sound reasoning skills and ability to solve customer issues in an efficient and courteous manner

Industry Knowledge - Ability to develop basic payments industry knowledge

Ability to manage multiple tasks/projects and deadlines simultaneously

Resources to support remote work

Use appropriate documentation to contribute to care management documentation.

Coordinate care within SCHC for patients before, after, and between visits as ordered by providers.

Educate patients on care teams, resources, and processes at SCHC that impact their care.

Generate biweekly reports of actions due based on ticklers and overdue incomplete orders.

Retrieve and upload information from other medical entities as appropriate.

Use appropriate software to track care that facilitates data collection and improvement processes.

In lieu of the above requirements, a combination of experience and education will be considered

Exceptional communication, relationship, and analytical skills for telephonic and email transactions

Ability to communicate effectively with patients, families, staff, and physicians, to build relationships, problem solve and provide an exceptional experience

Strong interpersonal skills and empathy

Working knowledge of patient billing in EMR applications

Five (5) or more years of customer service experience required