Patient Registration Specialist I

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

Ann & Robert H. Lurie Children's Hospital of Chicago

• Guide patients through the financial assistance process, assist with payment plans, apply for state insurance, and assist with Medi-Redetermination.
• Calculate and validate estimated patient balances and identifies those patients requiring financial assistance.
• Maintains knowledge of managed care/insurance requirements by attending educational sessions.
• 3rd Shift Position*
• Initiates and completes the pre-certification process including the forwarding of any supportive clinical documentation.
• Assist patients with understanding their bill and financial obligations.
• Document all encounters in Epic account notes.
• Verifies benefit coverage and eligibility via on-line resources, fax, or telephone.
• Prompts patients for front-end collections payments and reconciling payments via Epic.
• Schedule patients for office visit and may need to complete the check-in/check-out process.
• Performs other related duties as assigned.
• Obtains all demographic and financial information by interviewing families face-to-face or via telephone to create and complete the registration process. Accurately creates and updates registration data for patients.

Knowledge, Skills & Abilities:

• Ability to manage stressful situations appropriately.
• Proficient in Microsoft Word applications such as Outlook and other computer skills preferred.
• High school diploma required. Some college preferred.
• Demonstrates a high level of customer service and interpersonal skills to effectively work with pediatric patients, families, physicians, nursing and other allied health and medical center personnel. Excellent communication/listening skills needed.
• Some knowledge of electronic medical record.
• Problem solving skills and ability to handle multiple priorities in fast paced environment.
• Some knowledge of medical terminology, third party billing, and managed care requirements strongly preferred.

Education

High School Diploma/GED (Required)

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Tuition assistance
• Discount on services at Lurie Children’s facilities
• Discount purchasing program
• Backup Childcare and Eldercare
• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Adoption benefits
• Student loan servicing and support
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

Lurie Children’s and its affiliates are equal employment opportunity employers. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: [email protected]