Patient Advocate (Outpatient) Jobs

Overview

Responsibilities

• Customer Service responsibilities during time in department or hospital * Rounds on the patients the waiting room or assigned area, rarely leaving this area. * Maintains contact with patient/family and know them by name and location. * Addresses needs identifies which are within scope of job responsibilities * Addresses concerns or issues, or directs to the appropriate person * Monitors the cleanliness of the bathroom and the surroundings of the Lipson Area
• Customer Service Responsibilities * Demonstrates we are glad the patient or visitor chose WellStar Kennestone Hospital for their health services as part of the greeting. Welcomes each visitor with a smile and pleasant greeting. * Provides name and title when approached or when approaching the patient/visitor and gives them or when answering the phone * Offers assistance with wheelchairs, directions (walks visitor/patient to requested area when appropriate) * Provides comfort items. (blanket, coffee, water, juice, etc) as requested or needed. Provides children with age appropriate entertainment options if available. * Turns negatives unto positive. Utilizing our Service Recovery to meet the needs of patient/visitor or families. * Acts as a liaison among patients, families, visitors, and employees. Keeps leadership informed of any unusual conditions or challenging patients/visitors. * Provides support by giving directions, making phone calls, providing resources, and other tasks as needed. * Assist in answering inquires related to facility visits. (information regarding wait times, delays in treatment, financial concerns, and general dissatisfaction) * Rounds on patients in the waiting area to inform of wait times or delays * Addresses all patients and visitors in an upbeat, cheerful manner
• Transport, using good body mechanics as appropriate: * Patients via wheelchair, ensuring patient safety * Department supplies * Equipment * Patient belongings

• Complies with all WellStar Health System policies, standards of work, and code of conduct.
• Performs other duties as assigned

Qualifications

• High school diploma Required or
• Equivalent. Required

• Emergency or Customer Service experience Preferred

• Must be able to tolerate stressful situations and maintain pleasant disposition under adverse circumstances.
• Excellent interpersonal, communication, decision-making/problem solving, organizational/time management, analytical and computer.