Appointment Scheduler/Patient Advocate

FusionSleep is an accredited, independent medical practice that is 100% dedicated to sleep medicine.
We are currently seeking driven, goal oriented professionals to join our team of Patient Advocates in our Johns Creek location. This position is responsible for educating patients on our services, scheduling service visits for new and follow up patients and responding to patients and referral sources about insurance and other general questions regarding our services.
Responsibilities

• Engage in verbal and written communication with referral sources, team members and Management.
• Accurately scheduling patients for clinic appointments, sleep studies and PAP set up and support appointments.
• Communicating to patients what to expect during service visit(s)
• Answer inbound phone calls while providing excellent customer service.
• Verifying active insurance, quoting benefits and financial liability to our patients

Requirements

• Excellent time management, organization skills and comfortable communicating via phone, email and text.
• Strong written and verbal communication skill
• Healthcare related, Inside Sales a plus.
• Self-motivated worker, critical thinker, capable of learning and retaining new information quickly.
• High School Diploma, some college preferred.
• Previous experience as Medical Assistant a plus
• Good computer skills, including Word, Excel, Availity RCM, Care Cloud, NextGen
• Computer skills, including Word and Excel.
• Knowledge of sleep medicine, PAP devices and supplies.
• Follows HIPAA guidelines.
• Answer high level inbound calls and desire to seek solutions in real time
• Accustomed to working in a high volume, fast paced, goal oriented environment.
• Team player that recognizes value in nurturing relationships with different departments.
• Ability to explain insurance benefits to laypersons.
• Minimum of 2 years prior experience with healthcare related Customer Service Team and/or Call Center
• Professional and friendly phone voice and demeanor

Benefits
401K, 401K matching, Dental Insurance, Vision Insurance, Health Insurance, Disability Insurance, PTO, Employee Assistance Program