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Partner Manager Jobs
Company | Toast |
Address | Boston, MA, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development,Technology, Information and Internet |
Expires | 2023-08-23 |
Posted at | 9 months ago |
Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
- Set up and refine strategies and processes to improve the team’s operations and add more value to partner relationships
- Serve as the primary point of contact for Mid-Market/Enterprise level Integration partners, building relationships with multiple stakeholders at various levels of the partner’s organization
- Build strong internal relationships with teams including product, sales, partner marketing, and legal to ensure alignment and provide insight into partner needs
- Assist with building and executing on overall partnership strategy, including advising on new partnerships to prioritize and best practices based on existing partner experience
- Establish, monitor, and report on goals and key performance indicators (KPIs), ensuring Toast and partner expectations are met
- Identify and execute on opportunities to expand the partnership, proactively assess partners’ needs and support them as challenges arise.
- Lead QBRs and other updates with partner on a regular cadence
- Manage the partnership through all phases, from contracting, onboarding and launch through scaling and re-negotiating contracts
- Proven ability to develop deep relationships, both internally and externally, and building upon those relationships to scale partnerships
- Background in working with Enterprise-level companies from a sales, support and/or relationship management standpoint
- Highly entrepreneurial and comfortable working in a fast-paced environment with the ability to thrive under minimal guidance
- Willing to travel as needed (less than 20%)
- Excellent interpersonal skills with the ability to think and communicate creatively and thoughtfully, with diverse technical and non-technical groups, spanning all organizational levels
- Experience in partnerships/business development at a technology company, and/or management consulting
- Experience negotiating deals of various sizes and complexity
- Strong analytical skills – able to evaluate opportunities from strategic, brand, financial, and operational perspectives
- Technical proficiency (e.g. computer programming, familiarity with APIs, etc)
- Bread puns encouraged but not required
- Experience with expanding partner marketplaces
- Proficiency with Salesforce, Snowflake, and Excel
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