Starbucks Barista / Cashier - Pm Shift

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

24 North Hotel is Key West’s answer to casual-resort luxury offering guests a genuine island experience. Set at the entry point of Key West on North Roosevelt Boulevard the hotel is convenient to the island's best attractions including Old Town, Duval Street, Mallory Square, Smathers Beach and the Hemingway House. With 145 guest rooms (including 8 suites), views of the gulf, and a lively pool scene, guests can embrace Key West culture while staying in a modern and hip hotel.

Overview

The Outlet Cashier/Order Taker is responsible for accepting payment for food and beverages and making proper change for guests and fellow employees. He/she is also responsible for assisting the Host/Hostess in the prompt greeting and seating of all guests and assist servers as needed. $16.50/ Hour. PM availability required.

Responsibilities

• Take a room service order according to hotel standards.
• Comply at all times with hotel standards and regulations to encourage safe and efficient hotel operations.
• Perform opening and closing duties according to established side-work checklist
• Assist servers and host/hostess in the serving of guests, as needed.
• Pay out servers’ and service attendants’ tips, if applicable.
• Ensure overall guest satisfaction.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Collect money and/or credit cards from guests and servers, and make correct change.
• Communicate effectively and courteously over the telephone.
• Greet and seat guests at appropriate tables in a timely manner.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Answer the phone according to standards.
• Have a thorough knowledge of menus and current specials in all applicable outlets.
• Operate the approved credit card machine.
• Properly take reservations for all outlets.
• Prepare cashier report at end of shift.
• Be attentive of guests’ needs and assist in providing a pleasant dining experience.

Qualifications

• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to show initiative, including anticipating guest or operational needs.
• Must be able to cross-train in other hotel related areas.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Attend all hotel required meetings and trainings.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Flexible and long hours sometimes required.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Able to stand during entire shift.