Part Time Call Center Associate

Title: Part Time Call Center Associate

State Role Title: PR & Marketing Specialist I

Hiring Range: $15.00/hour

Pay Band: 2

Agency: The Science Museum of Virginia

Location: 2500 West Broad St

Agency Website: https://smv.org/

Recruitment Type: General Public - G

Job Duties

The Science Museum of Virginia is seeking a dynamic individual to work as a Call Center Associate with our Guest Services Team. This position provides exceptional customer service by functioning as the first point of contact for calls to the Science Museum. The Call Center Associate will be responsible for answering general questions, directing specific inquiries to the appropriate point of contact, assisting with discount issues, processing refunds, rescheduling tickets, and assisting with general membership inquiries.
The candidate will also be expected to demonstrate successful interdepartmental communication skills. This position will support the Group Sales team by assisting with answering general questions about group visits, organizing calendars and itineraries for group visits, assisting group organizers in planning and booking their visits, invoicing groups and maintaining documentation for all orders. In addition, this position may also assist in training other call center associates. The successful candidate will maintain an up-to-date knowledge on daily happenings at the Science Museum, including Special Events and changes in touring exhibitions.
This position may also occasionally provide customer service at the Guest Services desk as needed, which will require accurate cash handling and opening and closing duties.

Please note that this is a part-time position and will work up to 29 hours a week with a maximum of 1500 hours in a 12-month period. No state benefits are provided.

Minimum Qualifications

Customer service experience. Proficiency in Gsuite, not limited to Google Sheets, Google Calendar and Google Drive. Ability to work independently and handle multiple tasks in a dynamic environment. The ability to handle interdepartmental communication; ability to establish and maintain effective work relationships and to deal effectively and courteously with other employees, volunteers and the public both verbally and in writing; the ability to successfully work with people of all ages and backgrounds in a fast-paced education environment; ability to be reliable and honest; the ability to set priorities and manage multiple tasks; superb interpersonal skills; sufficient visual and hearing capabilities to respond to public needs and for detailed work.
Must be available to work weekdays and holidays, some weekends.

Additional Considerations

ASL or Spanish language competencies a plus.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

The selected candidate must pass a criminal background check.

The Science Museum of Virginia will accept ONLY online applications for all Science Museum employment opportunities. Mailed, emailed, faxed, or hand delivered applications and resumes will not be accepted. The decision to interview an applicant is based on the information provided on the application; therefore, it is essential to provide detailed information. Submitting an application lacking in detail, may impact your interview eligibility. This website will provide a confirmation of receipt when the application is submitted for consideration. Please refer to “Your Application” in your Page Up account to check the status for this position. Computers are available for applying for jobs in public libraries and the Virginia Employment Commission offices. Science Museum HR will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process. If any assistance is needed when applying online, please contact Museum Human Resources at 804-864-1477.
The Science Museum seeks motivated people of all backgrounds. We value diversity of cultures, races and ethnicities, gender expressions, and abilities.
EEO/AA

Notice: Science Museum HR will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Contact Information

Name: MONIKA PATEL

Phone: 8048641477

Email: [email protected]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.