Retail Call Center Associate Jobs

Proficient in call center management systems (WorkForce Mgmt. CRM)

Key Experience and Skills Include:

Assist in implementing and manage day to day operation of ActionBoard Chat bot and other bots

Customer contact or call center experience

Competitive salary commensurate with experience

Competitive Medical, Dental and Vision Plans - All benefits effective from first day of hire

Deliver exceptional in-store shopping experiences

Effective communication skills, being open to feedback and the ability to adapt quickly

Support product replenishment activities that keep the store full and abundant

Assist with floorset execution, window changes, visual presentation and marketing placement as needed

Maintain our values, policies and procedures

Thrives in a customer first based retail environment.

5+ years of workforce management experience

3+ years of experience in scheduling and capacity planning within a multi-channel organization

3+ years of experience working with WFM industry standard software (Verint, IEX, etc.)

3+ years of experience developing long term Internal and Vendor staffing plans while ensuring cost metrics are in line with expectations

Experience in complex routing strategies within inbound and outbound contact centers

Data visualization development experience (Ex: Tableau or Power BI)

2+ years of Workforce Management experience

2+ years of experience in forecast and predictive modelling within a multi-channel organization

2+ years of experience steering business unit level analysis and dissemination of information to all levels of leadership.

Data visualization development experience (Ex: Tableau or Power BI)

Demonstrated experience with Correlation Analysis

Partner with contact center Vendors related to monthly lock process that facilitates partnership and collaboration between our internal and vendor objectives.

Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.

A strong desire to learn and master the skills required of our teammates and to build meaningful connections with our customers.

Effective at balancing customer experience and performance goals.

6 months of customer service and/or sales experience, retail environment preferred.

Health, Vision, and Dental Benefits for Full Time Employees

Approaching service and sales needs with patience, honesty, and empathy.

Exceptional time management and multi-tasking skills

Develop and maintain a thorough knowledge of the industry, our products and services, and the competitive landscape

Customer service experience is preferred

Excellent communication skills, including presentation skills

Generate new revenue for our clients through upselling of products and services through our promotional events

Actively participate in our experiential sales & marketing campaigns

Will this position be remote? : Not Remote - report to worksite/office

What is the maximum Bill Rate within the Market Rate Analysis, you will accept for this position? : 23.76

Job Posting Job Category : Administrative

Assignment Start Time : 7:30AM

Assignment End Time : 4:30PM

Is this a government funded project? : No

Demonstrate excellent communication skills, applying soft skills during interactions with diverse clientele.

Develops a comprehensive understanding of all lines of business. On an ongoing basis, educates members about their benefits and MVP’s procedures.

Applies technical skills required to simultaneously access multiple databases while addressing customer needs.

High School diploma or equivalent when possesses customer service employment experience.

Post high school education (Associates degree, college courses) preferred.

Minimum 1 – 3 years customer service experience and/or relevant office experience required.

ResponsibleforbeingknowledgeableabouttheGreenBayPackersandotherLambeau Field businesses, as well as have an awareness of current events of theorganization.

ResponsibleforansweringincomingphonecallsatourCallServiceCenterinaprofessional manner, taking orders over the phone and assisting customers withinquiries.

Responsible for other duties, such as check-in of new merchandise, picking andpackingorders ifthe phonesbecomeslow.

Responsible for processing gift notes,scanningpicksheets,fulfilmentofgiftcardsandotherdutiesasassigned.

Home game weekends and special events are required workdays.Retail store shiftsmaybenecessaryforassistance.

Learn how to use Magento and NCR CounterPoint operating systems.Able to becomfortableusingdesignatedcomputerapplications,includingWordandExcel.