Customer Service Associate Ii - Business And Staff Services Call Center & Billing - Water Resources

Gwinnett County Department of Water Resources (DWR) is a publicly-owned utility committed to delivering superior services to a vibrantly connected community. The employees of the Department of Water Resources (DWR) represent our inclusive culture which advances our commitment to excellence in service, stewardship, integrity, and innovation. The Department and its staff are widely recognized for superior service in the maintenance and operation of almost 9, 000 miles of water, wastewater, and stormwater lines, as well as the operation of 2 water production facilities, 3 water reclamation facilities and over 200 pump stations. The Department of Water Resources takes pride in stewardship of the environmental resources entrusted to us and pledges to be responsible as we manage water as a limited, but renewable resource.
Effective 4/11/2023, this position is eligible for the Employee Referral Program.
ABOUT THE POSITION:This class is responsible for providing general customer assistance related to area of assignment. Incumbents answer questions; process payments; and sort and distribute mail.This class is responsible for providing Billing and Customer Service support. As a member of the Billing Unit, incumbents will work to ensure timely invoicing of 270,000 customer accounts of varied complexity. The incumbent will review invoices for accuracy, process bill corrections, generate reports, collect on past due balances, and collaborate with Field Operations and Customer Service to resolve account issues and bill disputes within pre-established DWR guidelines. The incumbent will interact with customers daily in responding to account inquiries and will conduct regular customer account maintenance.

• Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
• Call Center experience preferred
• Valid Driver's License
• Spanish speaking preferred
• This job entails fiduciary responsibility and will require a credit check.
• Three years of customer service experience to include one year in an office setting;
• High School Diploma or GED;

MINIMUM QUALIFICATIONS:

• Three years of progressive Billing & Collections or Finance & Accounting duties preferred
• This job entails fiduciary responsibility and will require a credit check.
• Spanish speaking preferred
• Valid Driver's License
• Three years of customer service experience to include one year in an office setting
• High School Diploma or GED;
• Or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

NOTE: The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.

Our Benefits program is designed to support every aspect of our employees’ lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees’ benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees’ medical premium alone, the County contributes an average of 91 percent of the cost!

Health

• Medical plans for active and retired employees
• Dental and vision plans
• Prescription drug plan

Wellness

• Onsite Employee Wellness Center
• Immunizations
• Wellness education and incentive programs
• Annual wellness fair
• 24/7 Employee Assistance Program (EAP)

Family and Career

• Four weeks of paid parental leave
• Family planning benefits
• Training and professional development opportunities

Time

• 12 paid holidays per calendar year
• 1 paid floating holiday per calendar year
• Annual/Sick Leave

Money

• Tuition reimbursement
• Health Reimbursement Arrangement (HRA) available
• Retirement and Savings Plans
• 401(a) Defined Contribution
• Longevity pay
• Health Savings Account (HSA) available
• 457 (b) Deferred Compensation
• Flexible spending accounts for medical and dependent care
• Financial education programs

Protection

• Hospital indemnity insurance
• Short-term and long-term disability
• Basic, optional, and dependent life insurance
• Critical illness and accident insurance
• Identity theft protection

To learn more about the Benefits offered at Gwinnett County