Call Center Specialist Jobs

RBM OF ATLANTA MERCEDES-BENZ
Service Bdc Customer Experience Specialist
RBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with a focus on taking excellent care of our employees which allows us to take amazing care of our clients. We were awarded “Best of the Best” from Mercedes-Benz - Georgia's only 6 time winner. We are also recognized as a J.D Power Dealer of Excellence and the first Mercedes-Benz dealer to be honored for 4 consecutive years! We have the largest service center and the largest parts inventory in the state of Georgia. We are deeply established in the southeast and have been Atlanta’s Mercedes-Benz Connection since 1964. RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

• 401(k) retirement plan with company match
• Paid training and certification
• Employee discounts for parts, service and vehicle purchases
• Flexibility to train associates brand new to the automotive industry
• Paid holidays, sick time, and vacation - EARN VACATION FROM YOUR 1ST DAY OF WORK!
• Get paid every Friday by direct deposit
• Competitive base hourly wage PLUS Commission
• Company contribution to Health Savings Account for eligible HDHP participants
• Long-term and short term disability insurance
• Medical and Dental coverage
• Flexibility to train associates familiar with other brands, including: BMW, Lexus, Infiniti, Acura, Cadillac, Honda, Toyota, Ford, GM, Chrysler, Nissan, etc.
• Many career paths in both service and sales available
• Great work/life balance with a 5-day work week
• Sales spiffs and monthly bonuses
• Benefits:
• $25,000 company-paid life insurance for full-time employees (additional coverage available)
• Onsite parking
• Competitive insurance and retirement benefits available

SERVICE BDC ESSENTIAL JOB RESPONSIBILITIES:
This RBM Service Call Center is an integral part of the customer experience journey for our clients. BDC associates set the tone and expectations for client’s entire visit with our service department. 100% of client interaction is on the phone and computer, so you must be able to effectively communicate in a clear, empathetic, and professional tone. Patience is not just a virtue but a requirement!

• Proactively communicate potential issues with customers, advisors, technicians, management and other departments to provide the best possible customer experience.
• Answer incoming phone calls and online chats in order to: assist clients with scheduling quality service appointments, answer basic automotive questions, and connect clients to the correct party in the dealership.
• Make outbound calls to clients who have recently been in for service to check on satisfaction.
• Make outbound calls for service campaigns and to clients who missed their scheduled appointment.
• Actively listen to our clients and their needs. Ask questions to determine the nature of mechanical problems, service needs, or issues. Accurately record information in various computer applications during the appointment setting or issue resolution process.
• Use dealership resources, good business judgment, and customer service skills to effectively solve problems.
• Abide by company policy, departmental best practices/procedures, and perform other duties as assigned.

Requirements and Qualifications:

• Basic communication and problem solving skills; Basic mathematical skills using American units of measure.
• Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
• Previous experience in a similar role with similar responsibilities.
• Physical activities include: remain stationary and communicating via phone/text/email for long periods of time, operating office equipment, and repetitive motion.
• High school diploma or the equivalent.
• Authorized to work in the USA for any employer.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay: $36,000 - $40,000 per year
Job Type: Full Time
Schedule: Day Shift