Overnight Hospitality Associate Jobs

Mint House, a tech-enabled residential hospitality company, is a better way for individuals and companies to live, stay and work away from home. Our design-forward spaces that offer the amenities and conveniences of a home with the service, consistency and reliability of a high-end hotel. Currently operating in major U.S. cities including New York, Miami, Nashville, Philadelphia, and Austin. Travelers can book a Mint House through the app, website, or on travel sites like Expedia, Booking.com or Airbnb. Founded in 2017, the company has raised approximately $85M from leading venture capital firms like Mohari Hospitality and Revolution Ventures with executives from trusted hospitality and real estate brands.

Our New York hospitality team is the face of Mint House serving a frictionless experience to our guests. We are looking for a highly motivated and energetic Overnight Hospitality Associate to respond to day to day guest requests, greet our guests upon arrival, oversee the check-in process and perform any other duties to serve our guests. This is a great opportunity for someone who has hospitality experience and excited about revolutionizing the hotel experience for the modern business traveler.

This is an onsite full-time position with an hourly rate of $29.00. Open availability is required.

• Assist with guest spaces upkeep, inventory management, and work with the team on ad-hoc projects
• Master our software to assist the guest stay
• Guide guests through the Mint House experience; deliver a personalized first impression upon arrival to exceed expectations
• Promote a guest-centric culture to drive exceptional results and a positive environment
• Serve as a helpful resource in the field to troubleshoot guest issues in real-time and report any guest maintenance concerns or issues during a Mint House stay
• Responsible to respond to day to day guest requests, issues, and other outreach to deliver a seamless experience to our guests in real time

• Multitasker; well organized and have significant attention to detail
• Tech-savvy, embraces tech-forwarded thinking and use of mobile application
• Embody our core values: gritty, adaptable, and stress-tolerant
• Flexible schedule to assist with staffing coverage in the instance of call outs and is open to working overnights
• Honest, reliable, able to work effectivity both independently and with a team
• Minimum of 2 years of experience working in hotel environment
• Confident to take charge and problem solve when needed

Mint Houses' compensation philosophy is driven by our company value of fostering inclusivity. To best ensure pay equity, we typically bring in fresh mints near the middle of our listed compensation bands and lead with the best overall compensation package (i.e. all people hired at the same experience & level are brought in at the same salary, equity, and benefits). Our Talent team will work with you and can provide more details on our philosophy.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mint House is an Equal Opportunity Employer and a workplace of belongingness. We're committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.

New York City is where we call home. Our HQ office is located in Midtown Manhattan neighboring Time Square attractions. Regardless of where our employees are based, we work on east coast hours to collaborate, communicate, and not miss out on any fun emoji exchanges. We take time to celebrate our accomplishments–it's all too easy to forget this when we're moving fast. We slow down & reflect on our achievements and share those in Slack.