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Company | Honor |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-07-12 |
Posted at | 10 months ago |
Honor exists to expand the world’s capacity to care.
- Provide exceptional service directly to clients and Care Pros
- Coordinate with market team members to deliver a seamless client and Care Pro experience
- Assist clients and build trust by responding to inquiries and issues in a timely manner and managing changes to their schedule or care plan
- Support Care Pros by handling their inbound requests and providing feedback and coaching to enable their success at every visit
- Execute staffing best practices and engage creative techniques to ensure optimal matches between Care Pros and clients
- Effectively and consistently identify issues and service complications that require escalation and support the market team to provide a timely and thorough resolution
- Manage changes in Care Pro availability and preferences to enable the market team to optimize work for Care Pros and provide a positive experience
- Work cross-functionally to provide feedback and support to other internal efforts such as Care Pro recruiting, Care Pro HR, and billing
- Manage updates to client accounts and care plans to ensure that the market team has updated information to address clients’ needs in urgent situations
- Effectively execute on the prioritized work within the market team to meet the dynamically changing needs of partners, clients and Care Pros
- 3+ years of experience working in a customer service role
- Willingness to support a 24/7 team
- Empathy with a focus on the health and safety of our elderly clients
- Strong problem solving and critical thinking skills
- Strong multi-tasking skills to handle multiple urgent issues in fast paced environment
- Flexibility to work on at least one weekend day
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