Overnight Auditor Jobs

Title: Overnight Auditor

Department: Operations

Reports to: Customer Care Supervisor

Job Summary
Our Overnight Auditors provide support to our operations team with retrieval and resolution of hotel folios. Overnight Auditors also assist our customers with other hotel booking and extension requests.

Essential Job Functions:

• Work with Billing Specialist to resolve problem folios
• Call hotels for resolution on customer problems
• Call hotels to request folios for checkouts and partials daily
• Assist the Housing Coordinators with hotel extensions
• Assist with booking hotel stays
• Organize folios received and problem folios tickets

Minimum Requirements:

• Hospitality industry experience preferred
• Ability to work independently, show initiative and meet deadlines
• Minimum of two (2) years of general office experience
• Strong math skills, attention to detail and research skills
• High School diploma or GED. BA degree preferred
• Strong computer skills including Microsoft Word and Excel
• Possess excellent communication, grammar, and phone skills

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Sedgwick’s temporary housing division is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Sedgwick’s temporary housing division is an LGBT Certified Enterprise.