Why Work For

Mountain Park Health Center?

As a member of the Mountain Park team, you will have the opportunity to help our community thrive by improving the health of those around you.

• We value professional and personal goals, work/life balance and family.
• We are committed to creating a positive work environment and provide our employees with support and experience to grow and be successful.
• You’ll work in a supportive environment where your coworkers feel more like family. That’s because the way we connect with each other translates to the care we provide our patients.

This position is responsible for the efficient day-to-day operations of the department ensuring the completion of administrative duties and tasks. The Operations Supervisor works directly below the Operations Manager and ensures departmental functions are performing at a level consistent with Mountain Park Health Center (MPHC) standards. This position requires a significant amount of independent judgment.

• Interacts politely and as a team player with all levels of staff, physicians, patients and public.

• Facilitates and participates in team huddles and trainings.

• Assures workflow adherence by exhibiting a strong floor presence, monitoring departmental processes, engaging with providers, monitoring telephone encounter completion within departmental standards, PCMH processes, CLIA, and Joint Commission requirements.

• Provides and ensures that staff provide excellent customer service.

• Assists with the handling of patient escalations in the department.

• Creates ad-hoc reporting as needed for specialty or project items or quality committee follow-up items.

• Preps and gathers all documentation and materials for annual performance reviews of all staff reporting to the regional operations team.

• Upkeeps Employee Time Off request system for regional operations team.

• Assists in coordination of new hire training and transfers, orients new staff.

• Determines the qualification and competence of patient care staff who are not licensed independent practitioners.

• Maintains and adjusts templates for eCW Provider schedules as necessary by blocking schedule for CME, Call change, etc.

• Creates work orders for IT tickets as necessary, reporting facilities to the Facilities team and schedules all equipment vendor maintenance.

• Completes lab reconciliations.

• Maintains staff call list and directories and provider productivity report.

• Reviews order request and partner with the Operations Team on supply ordering.

• Coaches staff on corrective action.

• Creates and maintains computer patient tracking system.

• Acts on behalf of the Operations Manager in their absence to adhere to all provider concerns.

• Handles payment errors, refunds, bank transactions, change requests from cash bags, etc.

• Assists in preparing panel reports.

• Performs compliance related completion audits.

• Assists in coordinating and particpating in approved outreach events.

• Performs Jellybean audits on department staff to ensure continual improvement; includes telephone encounters, lab results, etc.

• Consistent, reliable in-person attendance is required.

• Performs other duties as assigned.

Minimum Qualifications:

• At least two years of prior leadership experience
• High school diploma or equivalent
• Current CPR Certification

Preferred Qualifications:

• Bachelor’s degree