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Company | Tesla |
Address | , Fremont, Ca |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-07-26 |
Posted at | 11 months ago |
What to ExpectWhat You’ll DoWhat You’ll Bring
As the Regional Operations Specialist for Used Car Operations, you will be responsible for auditing ownership details for all incoming trade-ins and managing down our trade-in defect rate in your designated region. You will work with local Sales and Delivery teams to ensure a smooth ownership transfer process for our customers to move out of their current vehicles and into a Tesla. You will ensure quick cash conversion of the trade-in by monitoring trade-in execution error rates and issue trends, presenting the data trends and proposed solutions directly to local management, and conducting site-specific training on the trade-in process/document updates. To guarantee compliance and resolution, you will keep up to date on state-specific DMV regulations and adapt quickly to specific trade-in process changes as they arise. You will be the primary point of contact for Tesla Advisors, Delivery Specialists, and your local Sales and Delivery managers.
- Foster and maintain strong working relationships with local Sales and Delivery teams and leaders
- Review documentation for all incoming trade-in vehicles for accuracy keeping Tesla within compliance of state/federal regulations
- Develop and implement solutions to mitigate all intake issues and ensure the solutions are maintained
- Maintain an accurate problem trade/resolution report and be prepared for weekly review with the regional team and NA Managers
- Review executed trade-in documentation and analyze improperly executed documentation and issue trends
- Develop and implement training and/or controls to coach local Sales and Delivery teams in best practices by owning detailed metrics and KPI tracking systems
- Partner with internal teams to drive immediate resolutions on missing, and/or aging escalated document execution issues
- Support local Tesla Sales and Delivery teams for all trade-in questions, specifically regarding ownership transfer process
- Solutions oriented mindset
- Strong attention to detail
- 2+ years of professional experience
- Bachelor's Degree or equivalent experience
- Strong verbal and written communication skills
- Previous experience working with vehicle titles is highly preferred
- Prior experience in a training role will be highly valued
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