Group Air Specialist Jobs

This position reports to: Operations Manager, Group Air

Overview: At Atlas Travel & Technology Group, our purpose is to Stand-Up, Stand-Out. To do something every day that makes the next day better for all. We value creativity to build new paths forward, collaborate respectfully, have the drive to get up and do it, open ourselves to grow, do what we say, love what we do, and have fun along the way. This is who we are, our culture.

The Group Air Specialist assists clients with groups of 10 or more passengers traveling anywhere in the world. Group Air Specialists set up group travel in coordination with the group air team or taking the lead position for a group, or book groups as sole travel manager.

Responsibilities and Duties:

• Establish and maintain a positive rapport with our preferred suppliers and clients
• Provide one on one attention to each group client
• Audit reports for accuracy
• Utilize the GDS to coordinate travel arrangements
• Follows all Company policies and procedures in a professional manner
• Negotiate airline contracts on behalf of the client
• Work hand in hand with Meeting and Incentives for hotels and ground transportation
• Create reports as required by client; set up broadcast reports
• Ensure all contracts and inventories are setup correctly to avoid underutilization or penalties

Skills/Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work with minimal supervision
• GDS knowledge; Sabre, a plus
• Must have excellent demonstrated interpersonal skills
• Knowledge of Microsoft Office, Word and Excel
• At least 3 years corporate travel/group travel experience
• Must be detail oriented
• Problem solving, critical thinking skills
• Ability to remain organized and professional in a very busy environment
• Communication and customer service skills

Core Competencies:

Core Competencies identify behaviors and skills all employees are expected to demonstrate to carry out the mission and goals of the company

• Quality of Work
• Support of Diversity
• Cooperation / Teamwork
• Initiative and Creativity
• Judgement
• Reliability

Education and/or Experience:

• 3 – 5 years of corporate travel agent and/or group travel experience
• 3 – 5 years of customer service experience

PC Skills:
Position requires general working knowledge of the following: Internet searching, MS Office (e.g., MA Word and Excel) and GDS (Sabre, a plus)

Language Skills:
Ability, to communicate in standard business English both written and spoken. Ability to read and comprehend simple instructions, correspondence and memos. Ability to effectively present information in one-on-one, small group situations to customer, clients and other employees of the organization.

Physical and Mental Demands:

The requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires the ability to work and cooperate with other employees and clients at all levels and from diverse backgrounds to exchange ideas, information and opinions to facilitate the task at hand.
• Requires the ability to perceive the nature of sounds. Hearing is important for those activities that require ability to receive detailed information through oral communication, in person or via telephone, and to make fine discriminations in sound.
• Requires ability to move about to access file cabinets, office equipment, etc.
• Requires an adequate range of body motion and mobility to enable the individual to perform the essential functions of the job.
• Requires ability to operate a computer, telecommunication’s devices and other office equipment for prolonged periods of time throughout the work day.
• Requires ability to express or exchange ideas by means of the spoken word. Talking is important for those activities in which the employee must impart oral information to other employees, clients and customers, in person or via telephone, and in those activities in which they must convey detailed or important spoken instructions and information to others accurately, clearly and quickly.
• Requires clarity of near vision. This factor is important when special and or minute accuracy is demanded and defective near acuity would adversely affect job performance and/or safety of self and others.
• Requires ability to work other shifts and weekends and in excess of 40 hours/week, as necessary.
• Requires ability to remain in a stationary position for prolonged periods of time throughout the workday.

Travel (for positions requiring travel):

• Requires ability to travel by car, plane and train for prolonged periods of time domestically and internationally and to move and transport personal luggage.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a hybrid remote / office environment.