Operations Manager, The Studio

Job Title: Operations Manager, The Studio

Location: Fully Remote Role

Duration: 06- Months Contract with Good possible extension

Pay Rate: $70-$73 Per hour on W2

Must have:

• 6+ yrs. in Creative Operations, Project/Program Management or comparable roles at in-house or agency

• Proven experience working in/setting up Project Management tools, including Asana

• Proven experience creating data-driven reports and communication within marketing

• Proven track record of building and managing cross-functional relationships

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Job Overview:

The Studio team is a growing group within Marketing, composed of creatives, strategists, producers and marketing managers alike. Our team’s focus is to lead the brand, tell powerful stories and inspire creative excellence. As a partner to cross-functional teams across the organization, we tie our goals to our most important company initiatives, driving towards shared KPIs, strategies and processes to unify and push the brand and business forward. The Operations team within The Studio is responsible for the build-out and management of general business operations for The Studio, with 3 key focuses - business operations, culture & experience, and planning and programs.

Required Skills

• 6+ years in Creative Operations, Project/Program Management or comparable roles either in-house or at an agency; experience in technology or B2B a plus

• Proven experience working in / setting up Project Management tools, including Asana

• Proven experience creating data-driven reports and communications; experience setting up, managing and working with marketing measurement tools such as Salesforce a plus

• Proven experience managing multiple projects, delivering on time and on budget

• Excellent leadership, time management, facilitation, and organizational skills

• Deep knowledge and experience building and managing processes

• Proven track record of building and managing cross-functional relationships

• Strong written and verbal communication skills to effectively relate data and insights to peers as well as executive leadership

• Excellent critical thinking skills to help solve business problems and make decisions

• General knowledge of business operations, objectives, strategies, process and information flow

Responsibilities

We are looking to expand the team to help us deliver on our FY24 foundational goal of operational excellence. As an operations Manager (contract), you will be focused on 3 main areas:

• Establish, manage and evolve the working process within The Studio and across MKTG teams

• Prioritize, traffic, and support creative, content and other requests with the Studio functional leads, their teams and cross-functional MKTG teams

• Collate and report on The Studio’s success across initiatives and workstreams

Working in partnership with our Studio Leads and the MKTG PMO, this role will be the gatekeeper to The Studio’s brand, content, customer and creative resources, both intaking requests from the broader organization and also forecasting future needs and projects alongside The Studio’s functional leads. This individual will be critical in making sure that the top projects are prioritized and staffed, centrally tracked and managed, and delivered to goal. As a Studio Operations Manager, this role will be instrumental in helping to operationalize and manage key Studio workstreams, while also helping to define and evolve ways of working and process.

• Partner with Studio Leads and PMO to capture, manage and prioritize Studio requests across groups; help to connect the dots strategically across all asks

• Partner with Studio leads and MKTG PMO to build and manage a Studio resourcing and project management model / framework within Asana; help to input and forecast future Studio resourcing needs and identify possible Studio resourcing gaps

• Help to set up and manage Asana and other critical PgM tools

• Manage the intake, prioritization, trafficking, and delivery of requests coming through the Studio intake form; escalate requests that require cross-functional alignment and strategic input from key teams/leads

Partner with Studio Leads and cross-functional stakeholders to establish and drive the working process for The Studio to deliver on requests, inc. Asana management; brief alignment on key deliverables, required resources, work plan, budget, and timing; driving weekly status calls and comms; etc.

• Partner with Studio leads to help to establish and communicate prioritization strategy across requesters and supporting teams for consistency, efficiencies, and clarity

• Help to evolve the intake form, define ways of working, establish process, and document best practices in partnership with the MKTG PMO

• Partner with Studio leads to identify top metrics for each Studio team and project type

• Build, design and execute on a process and communication plan for collecting and reporting out on The Studio’s performance across teams and workstreams

• Build key cross-functional MKTG relationships to ensure the success of Studio reporting

• Partner with MKTG measurement and data owners to ensure knowledge transfer / inclusion of Studio metrics into MKTG-led initiatives e.g. website metrics; identify existing data and reporting processes in MKTG and how the Studio can partner and plug in

• Be a team and brand ambassador internally and with our agency partners, cultivating strong relationships to help keep the work running smoothly and efficiently

Why you are excited about this role

• You love being able to improve processes and workflows, and to have the numbers to prove it.

• You like being tied closely to the creative process and deliverables, from brand films to customer signage.

• You enjoy being able to think big-picture, while also getting tactical and rolling up your sleeves to get things done.

Why we are excited about you

• You love to show business impact through data.

• You like building relationships, and learning and working across multiple teams, keen to understand varying project requirements and unite them through collaboration and process.

• You relish the opportunity to build and evolve processes to ensure the best outcomes.