Operations Associate (Remote) Jobs

IncStores is a rapidly growing E-Commerce company with distribution operations in Arizona and Tennessee. We are known for our innovative approach and commitment to delivering top-notch products and services to our customers. Our work environment is fast-paced, entrepreneurial, and team-oriented, fostering a fun and engaging atmosphere.

Position Summary

We are seeking a highly motivated and results-driven associate for operations. The role involves assisting in the management of our organization's logistics systems. Coordinating the distribution of goods and materials, track shipments, manage claims and invoice analysis , and communicate with other departments and third-party services.

To be successful as a operations associate, you should be able to maintain records in digital databases ensuring that shipments are delivered according to schedule and that invoices are correctly rated. Ultimately, a top-notch Associate should be highly organized, detail-oriented, and able to manage the flow of incoming and outgoing company service with minimal supervision.

:

• Managing outgoing shipment quote requests and verifying rates prior to order completion
• Preparing and maintaining shipment paperwork, and records in 3rd party carrier databases
• Analyzing orders that need additional confirmations and collaborating with other departments on releasing orders that are determined valid to ship
• Other duties as assigned by management
• Analyzing shipment invoices and challenging errors directly in 3rd party carrier databases
• Utilizing a proprietary database to send orders to 3rd party vendors
• Maintain effective communication with the Operations Management team regarding DC-related initiatives and updates
• Assisting carriers with customers and resolving shipment delivery issues
• Cultivate strong relationships with business partners to ensure exceptional shipping satisfaction. Propose and implement changes, guided by the Operations Management team, to enhance overall customer service
• Achieve objectives in a timely and cost-effective manner
• Monitoring inventory levels and updating estimated shipping dates

Qualifications & Skills:

• Demonstrated success in achieving high levels of customer satisfaction and effectively resolving customer concerns
• Must be physically able to perform light to heavy tasks and safely lift up to 60 pounds
• Proficiency in NetSuite ERP system preferred but not required, Microsoft Word, Excel, PowerPoint, and all G Suite products
• Outstanding problem-solving and conflict-resolution skills
• Detail-oriented with a passion for perfection, self-motivated, and thrives in a fast-paced, team-oriented environment
• Highly organized, capable of working with urgency and maintaining focus under pressure
• Strong leadership abilities with a proven track record of collaboration and influence in cross-functional teams
• Excellent interpersonal, verbal, and written communication skills
• Ability to develop, motivate, and manage a high-performing team

Minimum Requirements:

Education

Minimum High School diploma or equivelent.

Experience

Previous experience in a shipping, or operations environment.

Systems

Familiarity with NetSuite ERP system preferred but not required, strong knowledge of Word, Excel, PowerPoint, and all G Suite products.

Strong internet connection, position is a remote position that requires using multiple tabs for each task

Job Type: Full-time, non-exempt

Benefits:

Competitive base salary with structured bonus plan for individual performance, offering high earning potential.

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible schedule

Health insurance

Life insurance

Paid time off

Parental leave

Referral program

Vision insurance

Schedule:

8 hour shift

Monday to Friday

Please note that this job description may be subject to change at any time, with or without notice, to accommodate the evolving needs of the company.

Join our dynamic team at IncStores, where your skills and leadership can make a significant impact on our success and growth. Apply today and be a part of our exciting journey!