Operational Excellence Coach (Opex Coach)

Organization OverviewCompany Description

QAD Redzone helps manufacturers make more stuff for less while greatly improving the employee experience. We make frontline workers more engaged and more productive, so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world class coaching. There’s never been a better time to join our incredible team. Join us and help manufacturers drive change in their operations to increase productivity, increase employee engagement, and bring dignity and pride to frontline workers around the world!

Under the leadership of the Coaching Director, the OpEx Coach is responsible for providing customers with expert level coaching and for the implementation and utilization of QAD Redzone software.

This position can be based anywhere in the US - remote. It is full time, exempt and required to travel 80% of the time.

Essential Duties

• Track performance data and uplifts through the program.
• Manage project schedules with customers.
• Troubleshoot customer issues as and when needed.
• Lead Kaizen activities as required during customer 90-day programs.
• Deliver customer overviews and provide customers with information related to all QAD Redzone programs.
• Facilitate weekly customer progress meetings remotely.
• Support customer identification of next steps in their QAD Redzone journey.
• Identify miracle stories, as well as miracle results, to guide celebration of wins with the customer.
• Openly share feedback with customers’ frontline teams and leadership; in order to drive positive behavioral and uplift results.
• Other duties as assigned.
• Train customer teams on workflows inside the QAD Redzone app through multiple 90-day programs.
• Facilitates huddle and daily vital signs meetings to support action cycles at the shop floor.
• Provide ‘Success Assessments’ upon project completion.

Qualifications

• Strong written and verbal communication skills.
• Tech friendly and comfortable communicating technical requirements about networking, wireless, and software information.
• Advanced knowledge of MS Office (Word, Excel, Outlook)
• Sound judgement and excellent assessment skills
• Ability to work in direct hands-on manufacturing-previous roles like Operations Manager, Production Supervisor and Continuous Improvement Manager; preferably within the food and beverage or CPG industry.
• Programmable Logic Controller (PLC) experience and familiarity is desired, but not essential.
• Ability to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients.
• Able to learn software required to perform successfully in this position.
• Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvement.
• Ability to prioritize tasks within active projects to meet critical path deadlines.
• Ability to develop/maintain strong relationships with clients and internal teams.
• Ability to manage time effectively and to work in a high paced, high growth environment.
• Excellent interpersonal and organizational skills.

Education/Experience

• 2 years in a similar position, providing direct coaching to business clients.
• BA or BS. Relevant fields of study can include and are not limited to: Engineering, Manufacturing, Organizational Leadership/Management, Supply Chain Management, Business Management.

Environmental Adaptability

• Able to work in manufacturing plant settings.
• Ability to work in a corporate office, home office environment and/or a variety of office type settings.
• Ability to travel up to 80% of the time, and manage changing environments, adapting to various locations/accommodations.

Additional Information

We are looking for bright, intelligent, dynamic individuals who want to join us on this mission. Leaders that see the power in people and can leverage technology to change the way work is done. We ‘keep it real’ at QAD Redzone, so want to know who you really are. We love big personalities, with big ideas, who want to make a difference in the world. You will be hungry and driven and enjoy the challenge of changing an industry. You will be excited by the opportunity for working with the fastest growing company in the space, where hard work is recognized and rewarded accordingly.

Compensation Package

• Placement within our pay range will vary based on knowledge, skills, experience, and market location variations as well as internal peer equity
• This position is also eligible for an annual company performance bonus
• Base pay range: $115,000 to 145,000 USD Annual (12 Months)
• U.S. benefits package includes medical, dental and vision coverage, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, paid-time off, parental leave, and well-being programs

About QAD And QAD Redzone

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.

QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

About QAD And QAD Redzone

QAD Inc. is a leading provider of adaptive, cloud-based enterprise software and services for global manufacturing companies. Global manufacturers face ever-increasing disruption caused by technology-driven innovation and changing consumer preferences. In order to survive and thrive, manufacturers must be able to innovate and change business models at unprecedented rates of speed. QAD calls these companies Adaptive Manufacturing Enterprises.

QAD Redzone helps to enable QAD’s vision for the Adaptive Enterprise. Labor productivity improvements directly impact efficiency. Productive and empowered employees increase the effective capacity of your plant and accelerate time to productivity for new employees giving manufacturers the agility to increase production beyond what was previously possible without having to invest in production equipment or new plants, and reduce the amount and impact of employee attrition. Empowered employees with a growth mindset take extreme ownership of challenges that impact their production goals, creating resilience in the face of disruption.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.