Hfx Coach Jobs

The HFX Coach, part of the patient success team, plays an important role in ensuring superior outcomes with Nevro’s therapy.  The HFX Coach interacts with patients to provide technical and product expertise.  The position is part of the Customer Excellence group and will work in collaboration with Sales Representatives, Therapy Consultants, and internal teams.  

• Other duties as assigned.
• Provide exceptional clinical education on Company products and related procedures while responding to detailed technical inquiries from patients.
• Respond to all patient and field communications in a timely manner. Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames.
• Provide appropriately documented follow-up on all patient interactions to the sales team. Consult with other internal Nevro departments when needed to maintain solid clinical outcomes.
• Travel 5-10% for training, conferences and occasional field support.
• Strong analytical skills and proficiency in the use of modern computer technology and software.
• Serve as a resource for clinical patient support for issues relating to device troubleshooting, and Company product inquires.
• Perform continued patient follow-up to assure optimal patient outcomes.
• Ability to effectively communicate directly with patients verbally by phone or email.

• Bachelor’s degree required or equivalent years of experience may be substituted for the education requirement.
• This position requires being available during all pre-determined hours.

• Strong written, verbal and phone communication skills
• Strong Microsoft Excel skills
• SCS experience and/or patient interaction experience preferred
• Experience in a consultative role a plus.
• Detail orientated
• A desire to engage in patient interaction
• Comfort and adaption to advanced technologies
• Analytical skills, including statistical analysis.
• Customer service experience a plus.
• Demonstrated ability to develop and build relationships.