Operation Specialist - Pending Applications (Remote)

Join us on our mission to create a completely new, 100% digital bank that truly serves customers' best interests. We are a close-knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch - and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

The anticipated salary range for this role is between $40,000.00 and $59,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

We work with the flexibility and speed of a start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the second largest bank in Japan and the 12th largest bank in the world with operations in over forty countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It is the best of both worlds, and we are seeking proven marketing leaders to propel us towards a national launch. We have both the ambitious growth plans and the 'patient capital' necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

Role Description

New Digital Bank Mission Statement

Join us on our mission to create a completely new, 100% digital bank that truly serves customers’ best interests. We are a close knit and fun-loving team of seasoned financial services professionals who came together for the challenge of building a bank from scratch – and we are committed to doing it all the right way (from technology infrastructure to modern marketing to customer experience).

We work with the flexibility and speed of start-up. But we also have significant stability and capital from being part of the SMBC Group (Sumitomo Mitsui Banking Corporation). SMBC is the 2nd largest bank in Japan, and the 12th largest bank in the world with operations in over 40 countries. And SMBC is committed to disrupting the US marketplace with ground-breaking products.

It’s the best of both worlds, and we are seeking proven marketing leaders to propel us towards national launch. We have both the ambitious growth plans and the “patient capital” necessary to execute a multi-year plan. Join us on the journey to deliver an exciting concept of evolved banking.

General Summary

The Bank Operations Specialist – Pending Applications Support is responsible for high quality support and service focusing on new account origination and thorough review and analysis of consumer documents pertaining to customer loan and deposit accounts based on applicable regulations and bank policy. Provides proficient knowledge towards CDD/EDD, and documentation requirements. Expected to accurately apply bank policies when reviewing customer documents and effectively communicate with customers regarding document requirements, questions, or missing information relating to document review.

Role Objectives: Delivery

Principal Duties And Responsibilities

• Work closely with Fraud partners and report any suspicious activity.
• Analyze and review customer documents for accuracy.
• Respond to Pending Applications servicing ticket system to provide effective and timely communication with customers.
• Review OFAC matches, override OFAC false hits, and report accordingly.
• Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.
• Efficiently move applications through the review process in order to provide a high level of customer satisfaction.
• Verify customer income for loan approval based on bank underwriting policies.

Qualifications And Skills

POSITION SPECIFICATIONS:

• Ability to efficiently adapt and move between various document types while processing.
• High School Diploma or equivalent credential
• 3 - 5 years of deposit operations and new accounts
• Proficient in Word, Excel and Adobe Acrobat
• Ability to work independently within the scope of responsibilities for the position and complete assignments in a timely manner.
• Familiarity with FIS core banking helpful.
• Excellent data entry and typing skills required
• Excellent attention to detail and reading comprehension skills
• Previous experience as a bank teller, customer service representative, fraud analyst, risk analyst, branch assistant manager, or bank operations specialist preferred.

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CCPA DISCLOSURE

Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that Manufacturers Bank collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.