Applications And Admissions Specialist

CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you’ve come to the right place. Learn more: https://www.csun.edu/about-csun .

About The College

CSUN’s Tseng College provides advanced professional education to undergraduate, graduate, international and midcareer students. With more than $34 million in revenue and nearly 28,062 registrations in 2021-2022, the College is a leading provider of professional degrees, certificates and custom-designed programs. Known for its premier support services, the College employs an administrative staff of more than 65 people, leading to high graduation rates – 77-94 percent for most programs in 2021-2022, with some, like the Master of Social Work (MSW), achieving 95 percent in 2021-2022.

The College is nationally recognized for providing programs with formats, delivery modes and locations that address the needs and constraints facing working professionals and their organizations. It works closely with businesses, communities, agencies and international partners to design and deliver programs that meet unique organizational needs and goals. To learn more about Tseng College go to https://go.csun.edu/aboutCSUN .

Major Duties

Under general supervision, the Applications and Admissions Specialist oversees the administrative processing of credit and non-credit applications, including transcript entry and validation - and application technical support, and provides customer service regarding registration for Tseng College programs. The incumbent acts as the first point of contact for inquiries via phone, email and walk-ins, and performs independent problem resolution utilizing the Student Financials, Student Records, and Campus Community modules of SOLAR.

• Contributes to the implementation and interpretation of Tseng College policies, procedures, and practices, and Serves as the Schedule of Class coordinator and representative for the Tseng College.
• Performs other duties as assigned.
• Works closely with the Tseng College Graduate and Professional Education (GPE) managers and coordinators and the Information Systems and Services (ISS) Unit staff to ensure that the specific application/registration needs of that area are completed in a timely and efficient manner.
• Runs daily application reports, file preparation for reviewing and assisting students with technical questions concerning navigation of PeopleSoft/SOLAR to accommodate students’ needs
• NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: https://rb.gy/k3rvr

Qualifications

• Additional experience in job-related field may be substituted for required education, on a year for year basis.
• Equivalent to graduation from an accredited four-year college or university in a job-related field.
• Bachelor’s degree preferred.
• Equivalent to two (2) years of full-time, technical, analytical, or administrative experience.

Knowledge, Skills, & Abilities

• Working knowledge of: general practices, program, and/or administrative specialty. Working knowledge of operational analysis and techniques. Thorough knowledge of budgets, policies, procedures, and outside regulations pertaining to credit and non-credit applications, transcript entries and validations, and application technical support. General working knowledge of: CSUN policies and procedures; Microsoft Office Suite programs, including word processing software, Outlook calendaring, database management, and spreadsheet software, and demonstrated ability to use the web to gather information; PeopleSoft and OnBase; multiple features of copier, scanner, FAX machine, and Cisco IP Office Phone; standard office and financial software (Microsoft Word, Excel, Outlook, etc.).
• Ability and specialized skills to: interpret, and apply a wide variety of policies and procedures; perform basic research and statistical analysis; analyze data and make accurate projections using business mathematics and basic statistics; compile, write and present reports related to program or administrative specialty; communicate effectively both orally and in writing; construct email replies that are sent to students and agencies worldwide; answer multiple phone calls; refer caller to the appropriate area as appropriate; respond to student inquiries at the counter.
• Ability and specialized skills to: quickly learn the programs and services offered by the department to ensure that students, faculty, and staff are guided effectively to the best level of assistance; establish and maintain accurate records and files; organize projects, set priorities, and move a project forward effectively; work with diverse populations; work as part of a larger unit team; take on and complete tasks with limited supervision.
• Ability to demonstrate: excellence in English writing, editing, document preparation, and oral communications on phone and in person with clients and colleagues; strong math skills to understand basic registration and financial aid processes, and related tuition and financial questions and concepts; attention to detail; strong sense of personal responsibility and high personal standards for performance; exceptional personal integrity and unquestionable honesty and forthrightness

Pay, Benefits, & Work Schedule

• The position is currently hybrid (3days in office, 2 days remote); however, this is subject to change based on student and/or operational needs.
• The university offers an excellent benefits package, including but not limited to: medical, dental, vision, retirement & savings, tuition waiver and more.
• Classification/grade: 1038 / AA/S / 1
• The anticipated HIRING RANGE: $3518 - $4900 per month, dependent upon qualifications and experience. The salary range for this classification is: $3518 - $6791 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
• REG: This is a Regular position with a one-year probationary period.

General Information

• Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: www.csun.edu/careers
• In accordance with the California State University (CSU) Out-of-State Employment Policy, the CSU is a state entity whose business operations reside within the State of California and prohibits hiring employees to perform CSU-related work outside of California.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• Applications received through July 3, 2023, will be considered in the initial review and review of applications will continue until position is filled.
• This position is a sensitive position as designated by the CSU.
• The CSU recommends that faculty, staff, and students who are accessing campus facilities at any university location be immunized against SARS-CoV-2, the virus that causes COVID-19, and that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus.

Equal Employment Opportunity

CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.